Service Account Representative

Service Account Representative

Build a career where values meet worldwide opportunity.

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Representative to join our amazing culture. As a Service Account Representative, you are a part of a dynamic team that allows you to grow as Convergint grows. With 25-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience" Manage service delivery to assigned accounts. Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals. Schedule and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors. Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits. Attend regular customer meetings to review the current status of accounts. Performs other duties and responsibilities as requested or required.

What You'll Need Exceptional telephone and personal customer service skills and ability to work under pressure. Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted. Excellent Microsoft Outlook, Excel, and Word skills. Basic financial knowledge and skillsability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc. Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

Company Benefits Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Education: College degree, trade school or equivalent experience Minimum Experience: 3-5 years field, dispatch, sales, administrative or equivalent Preferred Experience: (but not required): 1 year construction industry environment Convergint is an Equal Opportunity Employer.