Field Service Technician

Field Service Technician – Level 4

The Field Service Technician – Level 4 will be considered a specialist for a single product line that the TSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to all technicians. Will be considered the SME on the service team and lead other technicians with support and repair as required. This position will require travel throughout the United States.

This is a remote position within the Western region of the US between Texas and California - close to a major airport.

Job Description

Responsibilities

• Coach and mentor internal and partner technicians with installations/repair as the SME for the product line they support.
• Leads team in special projects requiring technical expertise
• Recognizes technical gaps and proactively pursues solutions for the team.
• Provide remote and on-site support and, repair to customers in Mexico, North and South America
• Provide solutions to complex service issues by utilizing KT methodology, through data and problem analysis.
• Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
• Develop strong working relationships with customers
• Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
• Complete and submit service activity information and paperwork timely to the appropriate group/department
• Monitor and manage the return of all parts
• Manage and complete all Preventative Maintenance requirements
• Attend training classes (locations throughout the world), to stay current on both new and existing products
• Liaison directly with product manufacturers (including overseas) Weekend work and overtime required as needed for installations, service calls and training
• Conduct technical training classes for technicians
• Provide sales assistance in demos and/or customer visits as needed
• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Communicate technical issues to the Technical Service Manager and technical support group
• Perform related duties as assigned by manager

Required Skills/Education

• High School diploma or GED equivalent
• 8 or more years of field service experience with industry-related product lines
• Two-year electronics or mechanical engineering degree or equivalent in field experience
• Field service experience with toner-based production equipment
• Extensive knowledge of electronics
• Computer skills with emphasis on operating systems and hardware.
• Excellent organizational and time management skills.
• Understand and embrace importance of communication and its role relative to the customer.
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
• Working knowledge of Microsoft applications and outstanding customer service
• Requires a valid state driver's license (Real ID compliant), and passport
• Must be able to do extensive traveling: 70%

Desired Skills

• Ability to work with cross functional teams
• Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
• Outstanding communication, interpersonal and leadership skills.
• Ability to deliver a structured training class

Salary and Benefits

• $40-43.25/ hour depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on click.appcast.io).