Customer Service / Appointment Scheduler

Customer Service / Appointment Scheduler

CXI Trucking – Melrose Park, IL

Immediate Opening: Customer Service Representative / Office Clerk

Position Type: Full-Time Pay: $21.50/hour Schedule: Monday through Friday | 7:00 AM – 3:30 PM

Full Job Description:

CXI Trucking seeks a Full Time Customer Service Representative to work in our office in Melrose Park, IL. This position will be responsible for frequent and accurate communication with customers, vendors, and CXI personnel.

Responsibilities:

• Enter pickups from submissions via E-mail or phone
• Initiate and respond to heavy volume of phone calls and emails from customers
• Coordinate and schedule delivery appointments with the customers
• Work closely with Dispatch and other departments to ensure prompt and accurate deliveries
• Interacting with customers/shippers, carriers/agents via email and phone
• Answer inquiries and resolve issues;
• Miscellaneous paperwork processing, reporting, and other related duties.

Qualifications:

• Customer Service experience
• Experience managing high call and email volume
• Excellent verbal and written communication skills
• Detail-oriented with ability to analyze information skillfully
• Equivalent job experience would also be considered
• Experience with scheduling freight deliveries in the transportation industry is a HUGE PLUS!

Competitive wages!

An Equal Opportunity Employer.

It is the policy of CXI Trucking to consider all applications for any position without regard to a person's race, color, religion, national origin, sex, age, disability, veteran status, marital status, sexual orientation or genetics.

Experience Required

• 1 year(s): Customer Service Experience or the equivalent.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)