Front Office Administrative Assistant

Front Office Administrative Assistant

Gilmore Dental Care, is looking for a Business Assistant to join our team.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You'll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Gilmore Dental Care

Gilmore Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Gilmore Dental Care is in an exciting growth phase as we continue building our patient base and strengthen the practice. Some days are still lighter as we ramp up new patient flow, so we are looking for someone with dental experience who is flexible, proactive, and comfortable helping in different areas as needed. The ideal candidate will be excited to grow with the office, help create strong systems, and be part of building a positive, successful practice.

• Join a 5 person team that thrives on collaboration, communication, and community
• Easy-going, motivating, positive, team atmosphere
• Monday/Thursday/Friday 8:00-5:00; Tuesday 11:00-7:00; Wednesday 10:00-6:00; Weekends off!
• Competitive pay based on experience and skillset
• We're located at: 3075 W Dove Valley Rd Ste 101 Phoenix, Arizona 85085

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Experience

• 1+ years of experience in a dental setting preferred
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience
• Dental insurance knowledge: verifying benefits, understanding deductibles/maxes, submitting claims, and explaining estimated patient portions
• Scheduling experience, including keeping the schedule productive and proactively filling openings
• Presenting treatment plans and discussing financial options comfortably
• Collecting patient balances and handling payments
• Understanding basic dental terminology and procedures
• Experience answering phones, scheduling new patients, confirming appointments, and managing patient communication
• AR/insurance follow-up experience is a big plus

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.