Account Manager

Teamwork Makes the Stream WorkRoku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.What Does the Team Work On?At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.What Is the Role?The Account Manager is a strategic partner to Roku's clients and Ad Sales team, responsible for end-to-end campaign success and long-term account growth. This role owns campaign performance, client satisfaction, renewal outcomes, and revenue expansion across a portfolio of high-value accounts.As a consultative advisor, the Account Manager develops strategic account plans aligned to client business objectives and identifies growth opportunities across Roku's advertising solutions. From pre-sale through post-sale, this role partners cross-functionally to execute, optimize, and communicate performance insights that strengthen client relationships and drive measurable business impact. The ideal candidate combines commercial acumen, programmatic expertise, and executive-level communication skills with strong attention to detail in a fast-paced sales environment.For Illinois Only - The estimated annual total cash for this position is between $111,100 - $143,100. This cash range includes on-target earnings from commission. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.How Will I Use AI at Roku?At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.What Are the Responsibilities of the Role?Serve as the lead day-to-day point of contact for Roku's clients, including agencies and top Fortune 500 advertisers, while developing strong relationships across stakeholders, influencers, and decision makersOwn and manage a portfolio of accounts, accountable for revenue retention and growth against quarterly goalsSupport multi-quarter growth strategies and account planning for your portfolio, ensuring long-term client success and revenue expansionIdentify upsell and cross-sell opportunities through proactive performance analysis and marketplace insightsDevelop and execute renewal strategies, proactively mitigating risk and positioning Roku as a long-term strategic partnerCollaborate with Sales to provide strategic consultation on RFPs leveraging Roku's ad products and solutions, translating campaign objectives into actionable business recommendationsLead transparent client communication during periods of objection, misalignment, or underperformance by managing expectations and aligning solutionsEnsure seamless and timely campaign launches through proactive coordination with internal and external stakeholders, maintaining high standards of accuracy and execution quality, including partnership with Account Coordinators when assignedMonitor campaign pacing and performance, troubleshoot complex issues in partnership with Ad Operations and cross-functional teams, implement optimizations, and communicate clear action plans to internal and external stakeholdersLead mid and post-campaign reporting, distilling performance data and measurement insights into clear, actionable recommendations that drive incremental investmentAnticipate and proactively mitigate campaign or account risk before client impact occursManage hands-on programmatic video executions, including PMP setup, DSP optimization, and performance troubleshootingMentor Account Coordinators, supporting onboarding, coaching, and knowledge sharing to strengthen team capabilityMaintain deep knowledge of Roku's advertising products, tools, and CTV industry trends to inform strategic client recommendationsServe as the voice of the client internally, participating in User Acceptance Testing, surfacing client feedback, and delivering marketplace insights to cross-functional stakeholdersContributes to the development of projects, processes, products, solutions, or narratives that improve the Client Services organization's effectivenessPartner with Finance to ensure accurate monthly invoicing and timely client paymentWhat Experience Would Help Someone Be Successful in This Role at Roku?3-5 years of consultative experience in account management/client services at an ad tech company or media planning at an agencyExperience managing client relationships with responsibility for revenue retention, renewals, and account growthDemonstrated ability to proactively engage clients with strategic recommendations that drive measurable growthExperience presenting performance insights and strategic recommendations to senior client stakeholdersHands-on experience managing programmatic video campaigns across various SSPs and DSPs, including setup, optimization, reporting, and performance troubleshootingAbility to work across a variety of media types including Direct IO Video, Direct IO Native/Display, PG Video, and PMP Video campaignsKnowledge of verification vendors (DoubleVerify, Integral Ad Science, Nielsen, etc.)Knowledge of 3rd party measurement partners (Nielsen, Foursquare, etc.)Proficiency with Salesforce, Excel, Looker, Tableau, and PowerPoint for performance analysis and client reportingStrong analytical, project management, and organizational skills with the ability to manage multiple priorities and meet deadlinesStrong, persuasive communication skills, both verbal and writtenSelf-starter, comfortable working in a fast-paced, growing environmentKnowledge of 3rd party measurement partners (Nielsen, Foursquare, MMMs, MMPs, etc.)What's Roku's Approach to Hybrid Working?Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.What Are Some of the Benefits?Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.AccommodationsRoku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to View email address on click.appcast.io Should I Know About Roku's Culture?Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act