Concierge

Concierge Job DescriptionServes as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls; answering questions about activities, outings, and appointment times; putting residents in contact with appropriate dept. managers; providing stamps; making change).Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory).Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents' and family members' concerns and complaints and immediately making department managers aware).Answers questions regarding local stores, attractions and services.Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming (includes, but not limited to making sure that background music is appropriate and in keeping with residents' tastes; ordering fresh floral arrangements and changing the water daily; doing a 1st floor walk through at the start of shift and every 2 hours afterwards and communicating with housekeeping and maintenance staff persons regarding any areas of concern).Coordinates the community's transportation schedule (includes, but not limited to being aware of Engage Life outings and coordinating medical transportation that does not conflict; scheduling appointments for residents and, when Atria transportation is not available, assisting residents in coordinating alternative transportation; providing written confirmation of appointments for residents; making reminder calls to residents prior to medical appointments and Engage Life outings to help insure that transportation leaves on-time).Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals).May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed.May drive company vehicle from community to social and other various destinations (only if required by community).May perform other duties as assigned.High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.Basic First Aid and CPR certification where required.Must successfully complete all Atria specified training programs.Able to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier.Able to work various schedules and shifts as needed.At Atria, we believe our employees deserve the opportunity to flourish at work and in life. Through Flourish at Atria, our comprehensive benefits program, we offer resources and opportunities designed to support your health, financial well-being, and professional growth.Medical, dental, life, and vision coverage optionsPaid holidays & PTO401(k) employer matchCareer development, including tuition reimbursement (US-based communities), professional training programs, and mentoring opportunitiesEmployee recognition programs, referral programs, and employee discounts*Enrollment in benefits varies by employee classificationTo us, flourishing means more than having a job. It means having access to resources and opportunities that support you as a whole person. Join Atria and discover a career where you can make a difference while building a future of your own.It's Easy to Apply Online Select the "Apply Now" button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select "Submit" when done – you'll receive a confirmation email shortly thereafter. Keep your login and password handy as you'll need it throughout the hiring process. Application Review Every application is given due consideration. If your experience and skills are aligned with the job requirements, we'll contact you to schedule an interview. Interviews & Assessments Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments. Offer Letter If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you'll sign electronically, return to us and can download for your records. Post-Offer Hiring Process You'll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. Check-ins from your future team As turnaround times vary for screening results, we'll provide any needed updates and let you know what to expect for your first day on the job. First day and onboarding Congratulations – we're excited to have you join our team! Onboarding varies by position, but on your first day at Atria you'll typically meet coworkers, take a workplace tour and begin any required training.