Certified Medical Assistant - Concierge Primary Care

PrimaryMD is a next-generation concierge primary-care and precision-health practice serving high-performance professionals and families. We combine deep clinical expertise, advanced diagnostics, and compassionate, human-first care to deliver an unmatched member experience. Our San Mateo clinic is our flagship location, and we are expanding rapidly.

We are seeking an exceptional Certified Medical Assistant (CMA) to be the right hand to our Lead Physician in the San Francisco Bay Area. This person will play a critical role in delivering the "Human Advantage" - warm, anticipatory service combined with clinical excellence, operational precision, and true care coordination.

This is not a typical MA role. This is a high-touch, high-accountability, luxury-care environment where members expect excellence, professionalism, and genuine human connection.

What You'll Do
Clinical Support & Member Care

• Serve as the primary clinical assistant to the Lead Physician during exams, consults, and follow-ups.
• Perform high-quality phlebotomy (must be experienced and confident), including venipuncture for advanced panels like Boston Heart.
• Collect, prepare, and process diagnostic samples (blood, urine, swabs) following strict protocols.
• Maintain a pristine, organized, and patient-ready clinic environment at all times.
• Assist with medication reconciliation, prior authorizations, refill coordination, and basic clinical documentation.

Member Experience & Relationship Building

• Greet members with warmth, professionalism, and efficiency - embodying the PrimaryMD "Human Advantage."
• Build trust and rapport with high-net-worth professionals, executives, and families.
• Anticipate needs before they're stated - from a glass of water to ensuring a seamless visit flow.
• Communicate clearly and confidently across in-person, phone, and digital channels.

Operations, Coordination & Tech

• Assist with onboarding new members - scheduling, intake, medical record gathering, testing coordination.
• Maintain impeccable documentation, inventory, and clinical supply management.
• Support care coordinators and operations staff with follow-up tasks, referrals, and continuity of care.
• Embrace technology: forms, task lists, software tools, automations, and internal workflows.

Who You Are

Professional, Skilled & Compassionate

• Certified Medical Assistant (CMA) with active certification in California.
• Strong phlebotomy skills and comfort with all aspects of sample collection.
• 2+ years of experience in primary care, concierge medicine, urgent care, or a similarly fast-paced clinical setting.

A True People Person

• Warm, empathetic, confident communicator.
• Ability to build relationships and deliver a luxury-level member experience.
• Naturally anticipatory - you notice details others miss.

Dependable, Accountable, and Driven

• You take pride in doing things right the first time.
• You show up - emotionally, mentally, and operationally.
• You are hungry to learn, grow, and contribute as the company scales.

Tech-Savvy & Operationally Sharp

• Comfortable with modern software, EHRs, and digital tools.
• Quick to learn new systems and adopt structured workflows.
• Organized, detail-oriented, and excellent at follow-through.

Why Join PrimaryMD?

• Work directly with world-class physicians in a practice built on deep relationships, advanced diagnostics, and proactive care.
• Be part of a high-growth, mission-driven healthcare company redefining preventative and longevity-focused primary care.
• Build meaningful connections with members and truly impact their health trajectory.
• Growth opportunities as we expand into NYC and LA.
• A culture rooted in excellence, empathy, and innovation .