Certified Medical Assistant (Glen Burnie, MD)

Certified Medical Assistant

We are seeking a Certified Medical Assistant to serve as a Patient Care and Clinical Support Coordinator. This hybrid role blends front-desk responsibilities, clinical support, and patient experience coordination. You'll be the first point of contact for patients, guiding them through their treatment journey, from check-in to post-care instructions, while supporting both administrative and clinical operations. This position requires strong communication skills, reliability, and a patient-centered mindset. You'll work closely with physicians and staff to ensure smooth, safe, and compassionate care.

Responsibilities

• Greet patients and create a welcoming, professional first impression
• Manage low-volume calls, emails, and patient inquiries with empathy
• Support patients through registration, post-care instructions, and follow-up
• Verify insurance, collect copays, and securely manage medical records
• Schedule appointments and coordinate care across treatment and imaging suites
• Assist with ordering supplies and receiving deliveries
• Prepare patients for treatment (no blood draws required)
• Take vitals, prep exam rooms, and assist with infection control
• Help with patient transfers and comfort during procedures
• Support clinical trial and imaging patients as needed
• Assist physicians with chart documentation (scribe experience a plus)
• Maintain clean, stocked exam rooms and ensure adherence to safety protocols

Education and Experience

• Associate's degree or equivalent experience
• Certified Medical Assistant (CMA) credential, preferred
• 5+ years in a healthcare or medical office setting
• Familiarity with medical terminology and insurance workflows
• Experience as a medical scribe is a plus
• Discretion with confidential information and sound judgment
• Ability to sit, bend, squat, and assist with patient transfers as needed
• Willingness to arrive early or stay late to support patient needs

Ideal Candidate Qualities

• Strong multitasking and time management skills
• Reliable attendance and consistent punctuality
• Friendly, patient-centered approach
• Clear, effective communication with patients and colleagues
• Compassionate, empathetic attitude
• Flexibility in a dynamic clinical setting
• Strong organizational and attention-to-detail skills
• Team-oriented mindset and willingness to help wherever needed