Field Service Technician

Role Description

PE Labellers is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of Federal equipment, as well as offer innovative solutions to make the customer‘s operation function more efficiently and economically. This is a remote position that can be located anywhere west of the Mississippi. This position will be servicing our West Coast customers.

• Travel to customers‘ locations to install, start-up, maintain, troubleshoot labeling machines.
• Train customers‘ operators and technicians on set-up, operation, change-over and maintenance of the systems.
• Work with the customer to ensure they have the parts required to expeditiously repair any ongoing issue as well as have adequate stock of spare components.
• Prepare and submit detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer‘s service need.
• Provide technical assistance to customer both over the phone and via remote connection.

Qualifications

• Associates Degree in related technical field (mechanical and electrical) or 6 years related/equivalent experience in the packaging industry.
• 3+ years in custom machine manufacturing or mechanical repair/maintenance.
• Excellent knowledge of mechanical/electrical technical applications, specifically PLC‘s, servo driven motors and controls.
• Ability to read & understand complex engineering designs, including wiring schematics.
• Good verbal and written communication skills.
• Experience with Microsoft Office products, especially Word and Excel.
• Good interpersonal and organizational skills.
• Good problem solving skills and independent judgment.
• Able to travel 85% of the time and work overtime as required.
• Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.

Benefits

• Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program.
• No waiting period for benefits – you are eligible on your first day of employment!
• Base Salary Range: $15.50 - $42.00/hour.

Company Description

Pro Mach, Inc. has been named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.