Field Service Technician

Role Description

This position is dedicated to our Peterson Pacific Corp forestry products.

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting, and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Deliverables & Responsibilities

• Perform installation under the direction of more experienced employees.
• Maintain a positive and professional attitude with customers.
• Accountable for proper start-up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/interlocking, and proper calibration, and applications of each of these systems.
• Conduct operator skills training for selected customer employees including but not limited to start-up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
• Generate written field service reports for daily activities; submit reports as required.
• Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
• Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports and associated billing.
• Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

Qualifications

• High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
• Minimum 0-2 years’ experience in construction, manufacturing, or related fields.
• Prefer 0-2 years of experience in the HMA, Concrete, or Combustion Industries.
• Knowledge of electrical and electronic circuits.
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment.
• Willingness and ability to travel extensively domestically and internationally at a moment's notice.
• Excellent communication skills, both oral and written.
• Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems).
• Strong analytical skills.
• Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
• Capable to manage conflict and resolve issues most positively for all parties concerned.
• Experience in working alone, or in a small group and being comfortable with independence on the job.
• Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
• Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.

Requirements

• None

Benefits

• All Field Service Technician tiers are 100% travel, regional, international.
• These roles will require extensive travel and overtime, including nights, weekends, and holidays.

Work Environment

Manufacturing Environment

• Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock.
• The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures.
• The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.