Field Service Technician

Role Description

We are seeking a skilled Field Service Technician to join our dynamic team. Our technicians are the face of Seegrid that provide exceptional onsite service and timely resolutions for our customers located across the country. The Field Service Technician role is responsible for customer support, troubleshooting and repairing electrical and mechanical issues, and ensuring AMRs operate efficiently and effectively. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset. The Field Service Technician role is fully remote and may require up to 80% travel.

• Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
• Manage and conduct all on-site troubleshooting, repair and testing tasks for powered industrial trucks, robotic and vision guided systems
• Perform routine maintenance tasks to improve reliability and prevent failures
• Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
• Coach customer staff on safety, equipment operation and maintenance best practices
• Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
• Remain prepared for customer service calls which most likely require travel on short notice
• Take ownership on-going skill development by engaging in regular product and software trainings
• Follow all safety protocols to maintain a safe work environment

Qualifications

• High school diploma
• Proven experience as a Field Service Technician or similar position
• Ability to work long hours in noisy and busy environments
• Ability to lift 50 pounds
• Strong customer interface with commitment to customer satisfaction
• Excellent written and verbal communication skills
• Good technical knowledge of Windows; proficient in Microsoft Office
• Strong work ethic and willingness to learn
• Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required
• Must be a highly responsible individual who can work independently and with minimal supervision

Requirements

• Technical certification or associates degree preferred
• Experience with Linux

Benefits

Seegrid has been recognized as a Best-Place-to-Work. We'd love to have you join us!

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
• Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.