Business Analyst

Business AnalystBusiness Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.Mandatory Skills & ExperienceExperience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex)Telecommunications Expense Management experience a plusMUST HAVE strong experience using M365 Productivity SuiteMUST HAVE data analytics experienceExperience with Contracts and Request for Proposals a plusExperience Level: 5+ yearsEnvironment: Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours.