Fire Protection Administrative Assistant

Job Posting

Position is located at our Maspeth, New York branch office.

The main objectives of this position are to support the operations management team in a dispatching/administrative assistant role. This position is a scheduling and administrative position and reports to the branch manager. You will be responsible for having a strong focus on customer service/support. You will also be responsible for any other administrative tasks assigned by the branch manager. This is a fast-paced environment servicing commercial customers. Responsibilities include:

• Performing triage on incoming customer calls
• Scheduling service for customers as necessary
• Dispatching technicians to perform service at customer sites as necessary
• Answer phone calls, text or email messages
• Provide customer support as necessary
• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking

Requirements include:

• Strong customer service skills
• Above average typing speed
• Strong grammatical and spelling skills
• Competency with Microsoft Office Suite
• Pleasant and professional phone manner
• Neatness and organizational skills
• Excellent listening and communication skills
• The ability to manage multiple priorities and work in fast paced environment
• A strong work ethic and professional
• The ability to fit in with our culture of teamwork
• An ability to quickly learn new tasks