Business Analyst - Process Management and Integration

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies, with the operational expertise and financial resources to serve the Midwest’s energy needs safely, reliably and responsibly. Our subsidiaries focus on reliable service, customer satisfaction and shareholder value. Together, we provide energy services to more than 4.5 million customers in Wisconsin, Illinois, Michigan and Minnesota. Our combined assets allow operating efficiencies across 70,600 miles of electric distribution lines, 50,700 miles of natural gas distribution and transmission lines, and 7,100 megawatts of reliable power plant capacity. Our family of companies is committed to delivering world-class reliability and the very best customer care anywhere. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. Job Summary The Business Analyst will support Customer Service and Operations (CSO) by performing analysis to support the business decision-making needs of the CSO and serves as a liaison between IT and various business departments in support of the Pragma CAD scheduling, dispatch, and field data collection system. The Business Analyst assists in formulating and defining system scope and objectives with an understanding of business systems and processes. This position is also responsible for the implementation and configuration of enhancements to new and existing systems and providing training support for shop personnel. The Business Analyst defines specifications, conducts testing, and assists in developing recommendations to solve problems related to business system operations. Job Responsibilities

• Perform analysis on large amounts of complex data to provide the business with fact-based insights
• Offer internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis
• Support departmental reporting, metrics, budgets, dashboards, and analytics
• Make recommendations and present alternatives to address business needs or resolve impediments
• System configuration and administration
• Develop functional, process, and system documentation
• Monitor system and process performance and escalate issues as appropriate
• Influence, gather, define and document complex business requirements and processes
• Develop test plan / test cases and coordinate user acceptance testing
• Lead projects or process improvements
• Serve as subject matter expert on systems, process, and user/customer impact
• Prepare business cases and cost/benefit analysis
• Work with cross-functional teams and contacts to ensure efficient process flow across organizational lines
• Anticipate, interpret, and translate overall business/industry trends into proactive/actionable solutionsMinimum Qualifications
• Bachelor's Degree in Business Administration or Information Systems/Technology, Computer Science, Engineering or related discipline
• Associate Business Analyst is an entry level postion where experience is preferred.
• Strong analysis, decision making and problem solving skills
• Excellent interpersonal and communication skills (both written and verbal)
• Ability to work as part of a team and interact effectively with others
• Excellent organizational skills with the ability to balance multiple tasks under time constraints
• Experience working with project management methodology preferred
• Proficient in standard office software (MS Excel, Visio, Word)Preferred Qualifications
• Excellent organizational skills with the ability to balance multiple tasks under time constraints and experience
• Strong Analytical skills
• Experience working with project management methodology
• Working knowledge of the Pragma CAD (PCAD) system, Customer Information System, and IBM Maximo Work and Asset Management system
• Oracle SQL Developer experience or other relevant SQL experience