Customer Care Manager - State Farm Agent Team Member

Customer Care Manager – Service Leader With Sales Accountability

Eldion Pajollari Agency – State Farm Insurance Full-Time | In-Office Locations: 19053 & 19002 (Philadelphia Suburbs)

Lead Service. Drive Retention. Produce Results.

The Eldion Pajollari Agency is hiring a Customer Care Manager who delivers exceptional service while driving retention, cross-sales, and account growth. This role is service-centered but production-accountable. You will lead daily service operations while identifying in-book sales opportunities and ensuring coverage conversations translate into measurable growth. This is not a passive administrative role. We are looking for a proactive professional who understands that strong service builds trust — and trust drives revenue.

What You'll Do

• Oversee daily customer service activity across the office
• Handle complex service issues while identifying coverage gaps
• Conduct policy reviews and proactively recommend additional protection
• Drive retention and cross-sell activity within the existing book
• Track service metrics and production results
• Support outreach initiatives that generate referral opportunities
• Maintain compliance with agency and Pennsylvania regulatory standards
• Collaborate with leadership to meet office growth goals

Pennsylvania Licensing Requirements

Active Pennsylvania Property & Casualty license required prior to starting. If not currently licensed, PA P&C must be obtained before Day 1. Pennsylvania Life, Accident & Health license must be obtained within 45 days of hire. Full licensing support and onboarding guidance provided.

What We're Looking For

• Strong service leadership mindset with sales accountability
• Confident pivoting from service conversations to coverage recommendations
• Organized, detail-oriented, and production-aware
• Comfortable tracking performance metrics
• Strong communication and relationship-building skills
• Prior insurance or customer service management experience preferred

Compensation & Growth

• Base salary plus commission and performance bonuses
• Earning potential tied to retention and cross-sale production
• Ongoing professional development
• Opportunity to grow within a multi-location agency

If you are driven to lead, improve systems, strengthen client relationships, and contribute directly to agency growth, apply today. Eldion Pajollari State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. Compensation: $50,000.00 - $70,000.00 per year