Utility Billing Specialist

Utility Billing Specialist

FLSA STATUS: Non-Exempt

POSITION SUMMARY:

This position coordinates and performs a variety of technical and clerical accounting functions; performs customer service duties for utility billing, performs data entry; creates, updates, and maintains various types of accounting and utility records; liaises with vendors and City departments regarding accounting matters; and performs other related duties as assigned.

TYPICAL CLASS ESSENTIAL DUTIES:

1. Performs customer service duties to include providing information in person or via phone and/or email to residents, vendors, and internal or external departments or agencies; and responding to citizen concerns and/or complaints

2. Prepares monthly utility bills; including final bills, past due notices, and shut offs. Work may involve downloading, assessing, uploading, and/or posting meter readings; maintaining and updating accounts, including new or cancelled accounts; entering services orders; and/or performing related duties

3. Prepares, maintains, uploads, distributes, and/or updates audit-related and other reports, records, statements, and documents; work may involve researching discrepancies, and gathering and compiling information related to budgets and other accounting/fiscal processes

4. Enters or retrieves information into/from, and maintains applicable filing and online systems, applications, and other databases

5. Performs other duties of a similar nature or level.

TRAINING AND EXPERIENCE: Associate's degree in Accounting or related field or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING REQUIREMENTS: None

KNOWLEDGE: Principles and practices of bookkeeping; Processes and techniques in assigned area of responsibility; Basic mathematical concepts; Office procedures, methods, and equipment; Customer service principles; Data entry techniques; Applicable local, State, and Federal laws, rules, and regulations.

SKILLS: Performing basic mathematical calculations; Maintaining records; Providing customer service; Operating computers and applicable software; Researching discrepancies; Tabulating, recording, and balancing transactions; Performing accounting adjustments; Performing data entry; Operating standard office equipment; Preparing, compiling, and reviewing reports; Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

PHYSICAL REQUIREMENTS: Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.