Veterinary Client Service Representative - Equine

Veterinary Client Service Representative – Equine

Elgin Veterinary Hospital

Elgin, TX

Part-time: About 18-20 hours per week. Must be available Thursday and Friday 9a-6pm. No weekends

About You

You are a warm, organized, and dependable professional who enjoys creating a welcoming experience for clients while helping a busy equine practice run smoothly. You communicate clearly, stay composed in a fast-paced environment, and take pride in providing excellent service from the first phone call to check-out. You're comfortable juggling scheduling, client questions, and administrative tasks, and you value being part of a team that supports both exceptional patient care and a positive client experience.

The success of your patients' care matters to you, and your success matters to us.

Responsibilities (Include But Are Not Limited To):

• Client Communication: Serve as the primary point of contact for clients, offering friendly and professional assistance in person, over the phone, and via email. Schedule appointments and address client inquiries and concerns promptly.
• Front Desk: Greet clients, check them in for appointments, and maintain a clean and organized reception area. Ensure accurate updating of patient records and monitor inventory levels.
• Financial Duties: Handle invoicing processes, verify charges, and follow up on outstanding payments. Contact clients for overdue balances and resolve billing discrepancies in collaboration with management.
• Appointment Scheduling: Coordinate appointments for consultations, procedures, and follow-up visits. Manage the clinic's appointment calendar to optimize resource utilization.
• Medical Records Management: Maintain electronic and physical patient records with accuracy and confidentiality. Assist veterinarians in accessing patient information during appointments.
• Other tasks as assigned

Qualifications:

• High School diploma or equivalent required
• Previous experience in a veterinary clinic, large animal experience required
• Proficiency in veterinary practice management software and Microsoft Office suite.
• Strong interpersonal skills, attention to detail, and ability to multitask in a fast paced environment.
• Compassionate attitude towards animals and clients, with a commitment to delivering exceptional service.
• Spanish-speaking skills are a plus

You'll Grow With Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – Our Care In Action

Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

* Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About The Hospital

Elgin Veterinary Hospital is a Bovine and Equine emergency referral and primary care facility that offers the best medical and surgical treatments.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive Plus TM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler—giving families the peace of mind their pets deserve.