Sales Support Specialist I - Intl. Business

Job Description

Job Description

ABOUT BENDPAK:

BendPak is one of the world's leading manufacturers of vehicle repair equipment including automotive service lifts, parking lifts (car stackers), tire changing machines, wheel balancers, and wheel alignment systems. The BendPak family of brands are globally recognized as badges of quality. At BendPak, we're always searching for motivated individuals looking to apply and expand their talents. BendPak team members enjoy a fast-paced, challenging environment that rewards passion and hard work. Many of our devoted employees have been here for over twenty years and have risen through the ranks to build lucrative and influential careers. We give every employee the personal latitude to direct their own professional development.

JOB SUMMARY:

The Sales Support Specialist I position requires close collaboration with external partners and internal teams to ensure efficient end-to-end export processes. The ideal candidate will possess excellent organizational skills and a focus on delivering exceptional customer service. You will interact with international distributors and customers to provide and process information in response to inquiries, concerns and requests about orders, products, services, availability, tracking, logistics and shipping. The Sales Support Specialist I will be responsible for entering customer quotes and orders for products and parts into our ERP system. You will provide follow-up of orders, such as verifying the availability of product, arranging export logistics and documentation and ensures we meet our export compliance procedures.

KEY TRAITS AND CHARACTERISTICS:

• Able to focus on the big picture while being passionate about every minute detail
• An excellent communicator and comfortable working with cross-functional teams
• A true Problem Solver – can think holistically and present scenarios to solve the problem at hand
• Comfortable operating in ambiguity. Apply process where it creates value, and design process where necessary

KEY RESPONSIBILITIES:

• Order Processing: Process international sales orders, ensuring accuracy and timeliness in data entry. Collaborate with various departments to fulfill orders and track their progress through to delivery.
• Documentation: Prepare and review required documentation for international shipments, including invoices, customs paperwork, certificates of origin, and other relevant paperwork to ensure compliance with international regulations.
• Communication: Serve as a primary point of contact for international clients, distributors, and partners. Respond promptly to inquiries, provide product information, and address any issues or concerns to enhance customer satisfaction.
• Coordination: Assist in coordinating shipments, including arranging transportation, liaising with shipping carriers, and tracking deliveries to ensure timely and accurate arrival of products.
• Sales Support: Provide support to the international sales team by generating sales reports, analyzing data, and identifying trends and opportunities for growth in various markets.
• Database Management: Maintain accurate and up-to-date customer and sales data in CRM systems and databases. Assist in creating and updating sales forecasts and market analyses.
• Market Research: Conduct research on international markets, competitors, and industry trends to support the development of effective sales strategies and identify potential new business opportunities.
• Administrative Tasks: Perform various administrative tasks as needed.
• Other tasks and duties as assigned by management.

REQUIREMENTS AND TECHNICAL COMPETENCIES:

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, International Relations, or related field preferred.
• Proven experience in administrative or sales support roles, preferably in an international business environment.
• Familiarity with international shipping processes, customs regulations, and export documentation is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems.
• Strong communication skills in English, both written and verbal. Proficiency in additional languages is highly advantageous.
• Excellent organizational skills and attention to detail to ensure accurate order processing and documentation.
• Ability to multitask and work efficiently in a fast-paced, deadline-driven environment.
• Cultural sensitivity and adaptability to work effectively with clients and colleagues from diverse backgrounds.
• Strong problem-solving skills and a proactive attitude to address challenges and seize opportunities.
• Strong interpersonal skills and the ability to build and maintain positive relationships with internal teams and external partners.

WORK ENVIRONMENT and PHYSICAL DEMANDS:

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and various computer programs.
• Required to sit, stand, walk, climb stairs, touch, see, and hear.
• While performing the duties of this job, the employee is regularly required to walk, talk, and hear as well as sit for long periods of time.
• The noise level in the work environment is typical of that of an office.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Work requires sitting, writing and correctable vision; frequent use of fingers, hearing, speaking, with occasional light and moderate lifting, light and moderate carrying, reaching, walking, standing and twisting.
• Work requires ability to read documents, reason, deal with multiple concurrent tasks, communicate both verbally and in writing.