Studio Manager

Company Overview
Are you a positive and energetic person who has a passion for the health and wellness of your community? Are you a sales and customer service leader that is eager to grow your career within the fitness industry? If so, you would be an amazing fit for the community at Club Pilates!

The mission of Club Pilates Boulder County is to improve the health of the community by making world-class Pilates accessible to everyone. We do this through our 3 Core Values of Community, Collaboration, & Customer Service.

Studio Manager
We are looking for a positive and energetic Studio Manager to be a part of our team. This position has a pivotal impact on the ongoing studio operations and the healthy experience we provide for our members every day. The right person will naturally exhibit & lead through the 3 Studio Core Values listed above along with their passion to promote health through Pilates. We are a growing company that has 4 locations in Boulder County and are looking for people to grow their careers with us.

Job Responsibilities (not limited to):
Studio Management Responsibilities

• Train & Lead Sales & Customer service team members
• Maintain, update, train & ensure compliance to studio operational SOPs
• Lead member retention efforts
• Lead grass roots marketing efforts
• Plan, organize, and carry out studio member & team events, contests, promotions, etc
• Create content (text, pictures, video, etc) for newsletters & social media
• Lead member milestone efforts (reporting, communication to team, member gifts)
• Create content for email blasts, flyers, and other member communication
• Assist RGM & LI with Performance Management

Sales & Customer Service Team Lead Responsibilities

• Be the go-to for the team and members for daily studio sales & customer service operations
• Answer detailed member agreement & invoice questions (from members & other sales team members) through shift notes &/or phone, text, email
• Ensure team is following procedures & best practices
• Drive team to achieve sales goals in memberships, retail, and private training
• Align team and rally towards retention and sales goals
• Facilitate regular sales & customer service team meetings
• Maintain & ensure compliance to cleaning schedule
• Organize retail and maintain inventory order requests
• Organize team & member events

Personal Sales & Customer Service Responsibilities:

• Perform sales process tasks to establish a relationship with prospects, get them scheduled intro classes, and fit them with the best membership
• Complete prospect & member communication tasks (via text/phone) & diligently track within POS database system (ClubReady)
• Create and maintain a welcoming, positive and fun studio environment
• Provide the highest level of hospitality & customer service to members, prospective clients
• Independently make decisions related to high level customer service
• Maintain product knowledge for all promotions, memberships, pricing, etc.
• Establish relationships with prospect & members to meet individual needs
• Perform all operational studio duties: completing daily tasks, check-in members, register new clients, answer and return all incoming calls and emails
• Perform daily cleaning tasks and be accountable for the appearance of the studio and equipment
• Ability to multi-task, be a problem solver and come up with quick solutions
• Energetic, happy, people-person 
• Be enthusiastic and passionate about Club Pilates

Qualifications and Skills

• 2+ years of fitness or relevant sales experience.
• Confident in generating personal sales and leading Sales & Customer Service Team
• Goal-oriented with an ability to achieve sales in memberships, retail, and private training
• Communicate professionally and effectively to clients and colleagues
• Excellent public speaking skills & comfort speaking in front of groups
• Contains self-initiative to jump in wherever is necessary
• Availability to work weekends
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Benefits and Perks

• Opportunity for monthly bonus, based on performance
• Total Annual Compensation $60,000 - $80,000 based on performance
• 401K with best-in-class company match
• Health Insurance for full time team members
• Unlimited Club Pilates Membership
• Unlimited growth potential within the company