Personal Care Management Skills Trainer

A community based Personal Care Management Skills Trainer for our Personal Care Attendant Program educates consumers on how to successfully manage their consumer-directed hands-on care. The Personal Care Management Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes.

This Personal Care Management Skills Trainer will cover the Walpole area of Massachusetts and up to a 60-mile radius of your home address.

• Bilingual preferred all languages
• Hours, 8:30am - 4:30pm
• Full time, 35 hours a week
• Monday - Friday
• Travel required, Cover a 60-mile radius of your home address
• Must have a valid driver’s license and reliable vehicle to travel within assigned service area
• Mileage reimbursement
• Training in Stoughton for 3 weeks in person

Essential Job Functions

• Follow-up on assigned functional skills training in a timely manner as determined by contract.
• Assess consumers and/or surrogate ability to manage PCA services.
• Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
• Maintain confidentiality in all consumer related issues.
• Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager.
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
• Demonstrate a commitment to the Independent Living philosophy of consumer control.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
• Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines.
  • Assigned referrals and intake documentation
  • Service Agreements and Assessments for re-evaluations
  • Supportive documentation for intakes and re-evaluations as needed
  • Return all phone calls from surrogates and consumers within 72 business hours
• Work within policies to complete and submit internal requirements :
  • Progress Notes
  • Dayforce, Outlook Schedule
  • Mileage and Expense Forms
  • Return all required email communications within 48 business hours.
  • Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports:

• Non-billing, overbilling and ineligible consumers
• Provide training and ongoing support for EVV
• Major problems requiring skills training
• Consumer status updates
• Intake, Quarterly and Annual Reviews
• Perform other duties as assigned by the Skills Trainer Supervisor

Qualifications

• Experience providing services for people with disabilities and knowledge of PCA programs is preferred.
• Experience or education in teaching or counseling is helpful.
• Knowledge of community resources and social service systems is beneficial.
• Excellent communication, organizational, and writing skills.
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
• Specialized training provided as needed.

Required Education

• Bachelor’s Degree preferred; GED or High School Diploma required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms.

Travel:

Travel is required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.

Other Duties:

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.