Computer Support Specialist
$20 - $24 per hourCogent Info
Computer Support Specialist
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Location: New York, NY (10004) Shift Timings: Mon-Fri (37.5 hours per week) Pay: USD 20/hr – USD 24/hr
Position Summary
Technical Support Specialist responsible for providing end-user support by troubleshooting hardware, software, and network issues, managing JIRA tickets, and configuring IT equipment. Delivers excellent customer service while documenting solutions and ensuring timely resolution of technical problems in a fast-paced environment.
Key Responsibilities
- Providing technical assistance to users via phone, email, chat, or in-person.
- Actively monitoring and working on tickets submitted in the JIRA ticketing system.
- Installing, setting up, and configuring new hardware, software, and peripherals.
- Diagnosing and resolving hardware, software, and network issues for end-users.
- Documenting technical problems, resolutions, and user guides for future reference.
- Knowledge of computer hardware, software, operating systems, and networks.
- Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.
- Communication: Excellent verbal and written communication skills to explain complex technical concepts to nontechnical users.
- Customer Service: Patience, empathy, and a focus on customer satisfaction.
- Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.
- Adaptability: Ability to work under pressure and in a fast-paced environment.
Skills
- Microsoft Word
- Microsoft Excel
Application Process: Resume Review Initial discussion Video Screening Client Interview
Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.
Vacancy posted 3 days ago
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