Homeowner Support Specialist (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. POSITION SUMMARY The Loss Mitigation Specialist I role is responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at‑risk mortgages. In addition, the Loss Mitigation Specialist I will review, counter, and approve loss mitigation deals within their delegated authority. Duties and Responsibilities Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines. Handles inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance. Makes calls to borrowers, borrowers’ authorized representatives, and brokers. Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer. Addresses any borrower questions or concerns. Handles escalated files appropriately by providing an articulate and complete response. Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements. Ensures compliance with company policies and procedures. Performs related duties as assigned by management. Qualifications and Education Requirements High school diploma or equivalent, required. Skills, Abilities, and Knowledge Ability to obtain and maintain ongoing Mortgage Loan Originator License. Proficient in Microsoft Word and Excel. Excellence in consulting and advising customers via telephone and written communication. Understanding of debt collections in any stage of delinquency. Loss Mitigation, Collections, Foreclosure, Bankruptcy and Real Estate Owned (REO) experience preferred. Portfolio management, strong organizational skills, and attention to detail. Comfortable talking on the phone for extended periods. Okay with sitting for extended periods of time. Comfortable working on a computer for extended period of time, including typing and viewing a screen. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Adoption Assistance Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company‑paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non‑profit organizations, dollar‑for‑dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We’re proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. #J-18808-Ljbffr