Product Coordinator/Sr Product Coordinator, Technology Products

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

As a Product Coordinator on the Workforce Technology product management team, you will influence internal business solutions that supports frontline teams. You will play a critical role in advancing airport leaders and team member needs through user stories, research, data analysis, communications, and driving time and attendance and staffing management success. You will improve implementation efficiency and enhance employee and customer experience. You will:

 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Triage product issues to help inform the product backlog
• Bug/ defect testing and research
• Provide tactical support and ad-hoc research for product that supports the product strategy
• Identify concerns and researches solutions
• Engage with frontline leaders and team members to solicit and incorporate feedback into product planning
• Provide quantitative and/or qualitative analysis and insights to inform product backlog prioritization
• Support product playbacks with an emphasis on product metrics
• Conduct product meetings: completes product tracking/ analysis reports; reports to management and business owners regarding product progress, issues, and risks
• Partner with business, IT, and leadership to facilitate product success
• Review and support test data, test plan, and test scenarios
• Develop and maintain business rules for the product
• Ability to work across time zones as needed
• Identify quality improvements, through user engagement and backlog contributions.
• Advocate for the airport workforce and customers throughout the data product lifecycle –ensuring their needs are reflected in every stage of development.
• Apply comprehensive data intelligence knowledge to implement, test, and measure user stories and releases.
• Apply your creativity, curiosity, and problem-solving skills to transform complex challenges into actionable roadmaps ensuring alignment with business goals and measurable outcome.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in technology, business, aviation management, communications, or relates fields
• 2+ years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

• 3 years of relevant industry experience 

Skills, Licenses & Certifications

• Working knowledge of Word, Excel, PowerPoint, Teams, SharePoint, Rally or other product and project tracking tools
• Ability to conceptualize, create and present analyses and strategies to all levels of leadership
• Knowledge of Cognos, Mosaic, Tableau, etc
• Ability to effectively interact with all levels of employees
• Ability to build strong consensus and achieve results as a team
• Ability to think critically/ analytically and draw meaningful conclusion from large datasets
• Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
• Knowledge of corporate policies and operational processes and procedures 

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.