Customer Success Operations Manager

Responsibilities Work with CSM Leadership and other CSMs, which will include, but is not limited to, driving adoption, ensuring retention, and auditing software maintenance invoices to ensure accurate billing. Assist CSM Leadership and CSMs to build customer success plans, establishing critical goals to aid the customer in achieving their objectives. Work cross-functionally with the IGT systems team to find opportunities for new usage of IGT systems products and services. Advocate needs/issues across departments and manage customer concerns. Assist and provide expert deployment and operational standard methodologies. Act as the IGT systems liaison for inquiries, issues, or escalations, including working with support, product management, or other teams to create solution roadmaps. Maintain functional and technical knowledge of IGT systems platforms and future products. Requirements Established track record in related function with direct customer advocacy and engagement experience in post-sales or professional services. Confirmed ability to drive continuous product value. Experience developing product use cases with customers. Ability to be a strong teammate while still being a self-starter. Exceptional verbal, written, social, presentation, and interpersonal skills. Thrives in a multitasking environment and can adjust priorities on the fly. Good technical and problem-solving skills and the ability to resolve problems quickly. Experience conducting workshops for customers and discussing the pros/cons of implementing various technologies. Experience in the enterprise and cloud software space. Willingness to travel up to 50% (estimated average 25%), based on business needs. #J-18808-Ljbffr