Student Assistant

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.

Are you currently pursuing a degree in tax, business administration, or a related field? We are looking for motivated students who are eager to learn and develop new skills. As part of our team, you will gain hands on experience in both Personal Income Tax (PIT) law and Business Entities (BE) law, while building valuable administrative and analytical abilities. Your work directly supports the Franchise Tax Board's (FTB) mission to help Californians meet their tax obligations and fund essential statewide programs.

About the Job:
Under the close supervision of an Administrator I, the student will perform support duties such as: mail letters, bundle outgoing mail, placing supply orders, photocopying, printing, scanning, scribing and proctoring. In addition to these activities, the student assistant will perform a variety of duties in support of Business Entities Collections, Field Collections, Business Transfers, Offer in Compromise, or the Decedent Program outlined below.

Business Entities Collections:
This position will support our reactive collection units to meet collection and customer service goals. The student will also assist specialized teams by organizing, categorizing, and assigning incoming faxes. The student will also complete incoming tax computation requests and send letters to businesses.

Field and Complex Account Collection Bureau:
This position will perform a variety of duties to support the Northern Region Collection and Public Counter Teams to meet the Field and Complex Account Collection and customer service goals, including but not limited to: assisting public counter staff with the least complex account transactions, scheduling appointments and maintaining statistical reports.

Business Transfers:
This position will evaluate and identify the sale of a business or assets of the business using FTB systems. Additionally, the student will analyze routine collection accounts to determine appropriate collection actions.

Offer in Compromise (OIC):
This position will screen Offer in Compromise applications, prepare and mail letters, maintain case logs, and evaluate some OIC requests.

Decedent Program:
This position provides a wide variety of services in support of the Decedent Program including but not limited to: categorizing "No Probate"cases, updating death certificates, and processing incoming and outgoing mail.

Position(s) is located in the following office location:

• Sacramento (central and/or field office)

Additional positions may become available (RPA 2627-00251, 2627-00296 & 2627-00320).


Please complete this optional survey letting us know how you heard about this position by clicking here.


You will find additional information about the job in the Duty Statement .

Working Conditions


This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future .


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STUDENT ASSISTANT

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-529656


Position #(s):
View phone number on click.appcast.io-XXX

Working Title:
Student Assistant


Classification:
STUDENT ASSISTANT $3,167.00 - $3,480.00 A
$3,389.00 - $3,724.00 B
$3,623.00 - $3,988.00 C
$3,878.00 - $4,268.00 D
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
Multiple


Work Location:
Sacramento County


Telework:
In Office


Job Type:
Student Assistant


Department Information
Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.


Department Website:


Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

For Student Asst. only: Must be a college student enrolled in classes during the regular term (Fall, Spring and Winter, if applicable), at an accredited college or university and carrying a minimum of six semester units (or nine quarter units for undergraduate students), with a grade point average of 2.0 or higher. Students who are majoring in, enrolled in, and/or have been enrolled in curriculum relating to Business, Information Technology, Communications, Public Policy or equivalent are encouraged to apply.

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling View phone number on click.appcast.io to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD View phone number on click.appcast.io.


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/14/2026
Who May Apply
This is a non-testing classification, therefore anyone meeting the minimum qualifications listed on the classification specification may apply for this position. Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. If you are applying under this eligibility status, please note on your application your eligibility by stating "preference under Government Code section 18220". Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Franchise Tax Board
Classification and Hiring Unit
Attn: Jenna Shaw
P.O. Box 550


Sacramento , CA 95812-0550


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Franchise Tax Board
Classification and Hiring Unit
Attn: Jenna Shaw
9646 Butterfield Way


Sacramento , CA 95827
Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
07:00 AM - 06:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -
  REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

• Experience using Microsoft Office products effectively, including Word, Excel, Outlook, Teams, and/or SharePoint
• Effective written and verbal communication skills
• Basic typing and data-entry skills
• Basic research or information-gathering skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to review documents for completeness and accuracy
• Reliability and ability to follow through on assigned tasks
• Ability to prioritize work daily
• Positive attitude and willingness to support program needs

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website:
Human Resources Contact:
Classification & Hiring Unit
View phone number on click.appcast.io


Hiring Unit Contact:
Jenna Shaw
View phone number on click.appcast.io
View email address on click.appcast.io


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Reasonable Accommodation Unit
View phone number on click.appcast.io


California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Additional Application Instructions


A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

• Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678)
• All of the required documents listed in the "Required Application Package Documents" section
• The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account )

• A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.


Examination Information


This is a non-testing classification; no exam is needed.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.