Head of Field Platforms & AI-Driven CRM Strategy

* This position is a future-forward, AI-fluent leader who combines deep technical expertise with strategic vision to personalize the customer journey, elevate field CRM capabilities, and drive commercial innovation. Reporting to the NA Customer Facing Pillar Head, this leader brings both operational excellence and a growth mindset, utilizing emerging technologies to continuously modernize how our customer-facing teams engage, perform, and grow.* The Field Platforms Team, part of the broader NA Customer Facing Operations team, is focused on enabling customer facing teams to drive growth through fit-for-purpose, innovative, user-friendly technology platforms.* The Field Platforms Team strives to support the customer facing teams by delivering innovative technology capabilities and easy-to-use solutions that bring real value and impact to the organization.* The Field Platforms is the Business Owner of the following commercial team platforms: OneCRM including Events and Congresses, Rep-triggered-email, Smart CLM, VeevaAlign* This position will lead the Field Platforms Team and manage the corresponding relationship with the field and brand management teams for all North America BUs (Specialty Care, General Medicines and Vaccines).* This position is a critical team leader, with a technical and operational background, supporting our ambition for personalizing the customer journey through sales force effective activities, and managing the field CRM experience, capabilities, and customizations.* The Senior Director of Field Platforms will report to the NA Customer Facing Pillar Head.* In addition to responsibility for the Platforms, the team is responsible to drive user adoption through a thorough training and communications roadmap, coordinated with the broader new hire and continuous learning plans of each BU.Develop and Coach Field Platforms (17) Team members: Continually strengthen and upgrade capabilities to meet and exceed goals, Provide appropriate training and hands on experience to develop the team, Develop business subject matter experts for deployment and IC for key brands/franchises and sales teams to anticipate needs and recommend solutions, Support employees' Individual Development Plans (IDPs), Develop metrics and meaningful KPIs, and generate reports where available.* 10+ years of experience in Biotechnology or Pharmaceuticals; Undergraduate degree, MBA preferred.* Veeva certification a plus* Experience leading and developing diverse teams across multiple functions; Demonstrated leadership ability to drive change within an organization, cultivating support and maximizing contribution from team members.* Demonstrated success in leading field operations or field technology work, with 5+ years in one or both areas preferred and a preference for experience in launching new system* Experienced in leading by influence and driving in matrix project teams and organizational set-ups.* Project management: ensure the correct pace of the acceleration.* Proven delivery of outstanding results.* Ability to leverage networks, to develop people, coach and give feedback, empower people.* Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.* High persistency and resilience.* **Business**: Ability to prioritize; Financial and Development acumen; Robust understanding of pharmaceutical products demand generation mechanisms; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all BUs teams and partners.* **Leadership**: Leads by example and walks the talk; Role models the principles and behaviors of Play-To-Win and Thoughtful Risk Taking. Engages others through active and impactfulcommunication; Demonstrates a high-level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.* **Networking**: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization.* **Personal Characteristics**: Hands-on, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, result orientation, ability to work on one's own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies.* **AI Fluency & Digital Innovation:** Actively leverages AI tools and automation platforms to enhance team productivity, personalize field engagement, and generate data-driven insights that sharpen decision-making and improve commercial outcomes.* **Growth Mindset & Adaptability:** Approaches new challenges and emerging technologies with curiosity and resilience; encourages the team to experiment, iterate, and treat setbacks as opportunities for improvement.* **Continuous Improvement & Process Excellence:** Consistently questions how work gets done - identifying inefficiencies and implementing smarter ways of working that raise team performance and deliver greater value to the field.* Bring the miracles of science to life alongside a supportive, future-focused team.* Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.* Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.* Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives.We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.or via our movieStart a career that makes a difference.Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities.This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives. #J-18808-Ljbffr Sanofi