Bilingual Call Center Representative

Job Description

Job Description

Position Title: Voter Hotline (English OR Spanish)
Location: Sacramento, California 95814
Duration: 2 months

Work Schedule:

• Regular Hours: Monday – Friday, 8:00 AM – 5:00 PM
• Election Day & Day Before: 6:30 AM – 8:30 PM

Responsibilities for this position include, but are not limited to:

• Answering/returning live calls from voters regarding voting rights, polling locations, vote‐by‐mail, and election procedures.
• Transcribing voicemail messages and performing follow‐up communication.
• Organizing and lifting boxes as needed.
• Maintaining a professional, non‐partisan demeanor when interacting with voters.

To be considered for this position, you should have:

• Familiarity with general office procedures and exceptional customer service skills.
• Ability and willingness to answer high‐volume live calls after training.
• Strong attention to detail and ability to follow verbal/written instructions.
• Ability to work independently and as part of a team.
• Basic knowledge of Microsoft Office (Outlook, Word, Excel).
• Experience using the internet, phone systems, and office equipment.
• Business‐casual dress, ability to sit/stand for long periods.
• Personal responsibility for transportation/parking.

Additional Requirements

• Must be bilingual in English and Spanish , with strong proficiency in both languages to support voter inquiries effectively

 

Company Description

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Company Description

About US:\r\nTryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.\r\n\r\nFounded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!\r\n\r\nTryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.