Account Manager

Account Manager

Job Description

Cadogan Tate is a global leader in fine art logistics, trusted by collectors, designers, galleries, and

auction houses around the world. For over four decades, we have provided end-to-end logistics

solutions - from secure transport and installation to storage and global shipping - all executed with

discretion, precision, and craftsmanship.

As a key client partner, you will oversee logistics from initial consultation through project

completion, ensuring that every interaction reflects Cadogan Tate's world-class service. You'll serve

as both a relationship builder and project leader - balancing operational excellence, commercial

awareness, and client satisfaction. This role is ideal for a strategic, client-focused professional who

thrives in a fast-paced environment managing high-value, complex projects.

Knowledge, Skills and Experience
• Bachelor's degree or equivalent experience.
• Minimum 5+ years of account management experience within fine art logistics, auction, design, or luxury services.
• Proven record of managing complex, high-value client portfolios.
• In-depth understanding of logistics operations, import/export compliance, and project costing.
• Exceptional communication, negotiation, and organizational skills.
• Proficiency in Microsoft Office; experience with Moveware or The Studio advantageous (training will be provided).

Key Responsibilities

Client Relationship Management
• Act as the primary point of contact for assigned client accounts, fostering long-term relationships built on trust, communication, and performance.
• Understand each client's business goals, aesthetic preferences, and operational needs to deliver tailored logistics solutions.
• Anticipate client needs and proactively resolve issues to ensure seamless service delivery and satisfaction.
• Represent Cadogan Tate at client meetings, site visits, industry events, and networking functions to strengthen relationships and identify new opportunities.


Project & Operations Leadership
• Lead the end-to-end management of domestic and international shipments - from proposal through completion - ensuring adherence to agreed budgets, timelines, and service levels.
• Coordinate with internal teams (dispatch, operations, art handling, crating, storage, credit control, finance) to ensure all project components run smoothly.
• Maintain clear communication with vendors and external partners to manage expectations, schedules, and logistics requirements.
• Supervise the documentation process, including bills of lading, inventories, and insurance requirements.
• Oversee the packing, transport, and installation process, ensuring the utmost care for valuable and irreplaceable objects.


Compliance & Documentation
• Prepare and manage all necessary customs and compliance documentation, including CITES, NOAA, and U.S. Fish & Wildlife permits.
• Stay current on changes to international shipping regulations and advise clients accordingly.
• Ensure all inventories, commercial invoices, and documentation align with legal and client-specific requirements.


Financial Management & Reporting
• Develop and issue accurate quotations and invoices, ensuring profitability targets are met.
• Track project costs and margins throughout the lifecycle, making proactive adjustments to maintain efficiency.
• Support senior management in achieving department and individual billing and revenue goals (monthly individual target: $80,000).
• Prepare client and project performance reports as requested.


Collaboration & Team Support
• Partner with VP's of Client Services, General Manager, and Directors on large or complex client accounts.
• Mentor and support junior staff, sharing best practices and helping develop their technical and client service skills.
• Work collaboratively with the wider Cadogan Tate network (national and international) to ensure consistency and excellence across service lines.


Business Development
• Identify and pursue opportunities to expand existing client accounts and win new business.
• Contribute to marketing and client engagement initiatives targeting growth sectors within the U.S. and abroad.
• Provide input on pricing, service offerings, and operational strategies to enhance market competitiveness.

Quality Assurance & Continuous Improvement
• Uphold Cadogan Tate's brand values and service standards in every interaction.
• Monitor client feedback and implement service improvements where needed.
• Participate in internal reviews and post-project debriefs to share insights and improve efficiency.


General
• Ensure compliance with all HR policies and procedures, and all other Company policies and procedures in place
• Adhere to all Health & Safety policies and procedures
• To act at all times in the best interests of Cadogan Tate, its customers and its employees
• All employees are part of a team and should maintain an awareness of the important elements of other employees' responsibilities with whom their own responsibilities overlap.
• Employees must work co-operatively and supportively with other employees.
• Employees have a responsibility to report any concerns to their supervising manager or to Head Office.
• Employees must be aware to act as an ambassador for Cadogan Tate and ensure that at all times when on company business a professional and courteous manner is projected.
• The responsibilities listed in this job specification should be regarded as a guide and not comprehensive list of all the daily requirements of your job. Annual Salary Starting at $62,500 based on experience.

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