Deputy Director, Outreach & Services

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community‑care approach that reflects a model age‑inclusive city. The Home Based Unit oversees case management, home care and friendly visiting programs. The unit’s role is to provide technical assistance and contract oversight to ensure that older adults can continue to live safely at home by receiving quality services. The Deputy Director, supervised by the Senior Director and empowered to exercise independent judgment, will coordinate outreach to under‑served, isolated, and hard‑to‑reach older adults. The role also enhances and promotes best practice among home‑based service providers to ensure high‑quality care. Lead coordinated outreach strategies targeting under‑served, isolated, and hard‑to‑reach older adults to connect them with home‑based services and supports. Strengthen and promote best practices across home‑based service providers to ensure high‑quality, standards‑aligned care for older adults with complex needs. Build and maintain collaborative relationships with hospitals, clinics, faith‑based groups, community organizations, and NYC Aging program units to enhance referrals and service coordination. Represent NYC Aging at community events, conduct ongoing outreach and education, and support recruitment of volunteers for friendly visiting programs. Oversee distribution of promotional materials and other outreach resources as needed. Guide providers in optimizing operations, workflows, and internal protocols through targeted technical assistance, site visits, and one‑on‑one coaching. Develop and maintain a centralized library/database of best practices to support real‑time learning and staff development across provider networks. Coordinate closely with Program Officers to ensure consistent, up‑to‑date guidance and technical assistance is delivered to all providers. Respond to unmet needs in under‑utilized communities and expand access to home‑based services where gaps exist. Serve as liaison between case management, home care, friendly visiting providers, and other NYC Aging units to strengthen collaboration and referral pathways. Manage and track incoming requests for case management and friendly visiting program referrals. Contribute to planning and implementation of new resources, special initiatives, and program enhancements across the division. Participate in RFP reviews, special projects, and agency‑wide initiatives aligned with case management, home care, and friendly visiting services. Exercise independent judgment while supporting the Senior Director in advancing strategic outreach, quality improvement, and provider performance efforts. Minimum Qualifications A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services. Education and/or experience equivalent to the above, with a required baccalaureate degree and one year of administrative or management level experience. Preferred Skills Demonstrated ability to manage multiple complex projects to completion, preferably in a government or community‑based service setting. Excellent organizational skills with ability to take initiative, problem‑solve, prioritize duties, and work independently in a fast‑paced and team environment. Experience in conducting community outreach and engagement. Excellent verbal and written communication skills. Experience working in a multi‑disciplinary environment. Capacity to work both independently and as part of a team. Master’s degree or higher in a social services related field. Bilingual (Spanish, Mandarin, or Cantonese). Proficient in Microsoft Excel, Word, Powerpoint, and ability to use technology.

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr Department for the Aging