Customer Support Coordinator

Part-Time Customer Support Coordinator 15 hours per week | Thursday & Friday | Temporary with potential to become longer term £15.60p.h. Mansfield TurnerFox Recruitment are currently recruiting for a Part-Time Customer Strategy & Support Coordinator to join a government organisation based in the Mansfield area. The role will involve supporting residents who have reported property/subsidence-related issues, so we are looking for someone who is confident dealing with customers who may sometimes be concerned, frustrated or require additional support. This is a varied customer-focused support role working 15 hours per week across Thursday and Friday (7.5 hours per day). You will be supporting the team with customer complaints, correspondence and incidents, as well as providing administrative support and communicating directly with customers. The role of Part-Time Customer Support Coordinator will include : Monitoring and triaging customer email inboxes and correspondence Responding to customer enquiries by telephone and in writing Supporting the handling and administration of customer complaints Providing support with customer incidents and ensuring information is recorded and communicated appropriately Liaising with residents regarding reported property and subsidence-related issues Ensuring customers are kept informed and receive a professional and supportive service Building positive working relationships with colleagues across the organisation Liaising with different departments to obtain information and help progress customer enquiries Filing, updating records and maintaining accurate customer information Producing letters, emails and other customer correspondence Providing general administration and coordination support to the wider team The ideal candidate for Part-Time Customer Support Coordinator : We are looking for someone with previous experience in a sensitive customer service, complaints, customer support or administration role who is comfortable dealing directly with customers. Experience dealing with customer complaints or more complex / sensitive customer enquiries Previous customer service and administration experience Excellent written communication skills with the ability to produce professional customer correspondence A confident and professional telephone manner The ability to communicate with customers who may be worried, frustrated or experiencing a difficult situation Strong organisation and administration skills Good attention to detail and accurate record keeping Confidence working with colleagues and stakeholders across different departments A patient, empathetic and professional approach This is a great opportunity for someone looking for a part-time position working two full days per week. The position is initially temporary but has the potential to develop into a longer-term opportunity. Unfortunately, due to the volume of applications received, we are unable to respond to every application. If you have not heard from us within 7 days, please assume that your application has been unsuccessful on this occasion. Keywords for this vacancy - Customer Support / Customer Service / Customer Service Advisor / Customer Support Advisor / Customer Liaison Officer / Resident Liaison Officer / Complaints Handler / Complaints Officer / Customer Resolution Advisor / Customer Resolution Officer / Case Handler / Caseworker / Support Officer / Customer Experience Coordinator / Customer Correspondence Coordinator / Incident Coordinator / Incident Support Coordinator / Incident Response Coordinator / Contact Centre Advisor / Contact Handler / Police Contact Handler / Police Staff / Emergency Call Handler / Complaints / Complex Complaints / Customer Complaints / Incident Management / Incident Response / Customer Correspondence / Sensitive Customer Enquiries / Vulnerable Customers / Case Management / Stakeholder Engagement / Resident Support / Telephone Support / Email Correspondence / Relationship Building / Customer Care / Customer Resolution / Administration / Filing / Inbox Management / Triaging / Microsoft Office / Excel / Accurate Record Keeping / Empathy / De-escalation / Communication Skills #J-18808-Ljbffr TURNERFOX RECRUITMENT LTD