Supervisor, Accounts Receivable

Schedule :
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM

Department : Accounts Receivable - 133

Primary Purpose :

The Accounts Receivable Supervisor oversees daily accounts receivable operations, including invoicing, collections, cash application, and account reconciliations. This role leads the AR team, ensures timely collection of customer payments, resolves billing issues, and supports accurate financial reporting while maintaining strong internal and customer relationships. The position plays a key role in optimizing cash flow and ensuring compliance with company policies and accounting standards.

About ARUP :

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions :

Work with internal teams to ensure invoices are delivered accurately and in a timely manner. 

Supervise daily accounts receivable activities, including collections, cash application, invoicing support, account reconciliation, and dispute resolution. 

Ensure compliance with company policies, financial controls, and audit requirements 

Monitor customer account balances and proactively address aging or delinquent accounts. 

Escalate high-risk, complex, or delinquent accounts as necessary. 

Review and approve account adjustments, write-offs, credits, and other AR transactions within established authority levels. 

Support legal collection efforts when required. 

Lead, coach, train, and develop Accounts Receivable team members. 

Assign and balance workloads to ensure departmental goals are achieved. 

Provide guidance and support for challenging customer situations and escalations 

Train and motivate all Accounts Receivable employees. 

Direct the daily workflow and allocation of resources. 

Conduct performance evaluations and provide ongoing feedback and development opportunities. 

Assist with system enhancements, testing, and AR-related projects as needed. 

Interview, hire, and train new employees. 

Other duties as assigned. 

Physical and Other Requirements :

Stooping: Bending body downward and forward by bending spine at the waist. 

Reaching: Extending hand(s) and arm(s) in any direction. 

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc. 

Communicate: Frequently communicate with others. 

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures. 

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.