Manager Change Management

Job Description Summary Leads the strategy and execution for assigned change initiatives, delivering end-to-end change management activities such as communications, training, stakeholder engagement, readiness and impact assessments, resistance management, and change reinforcement for business system transformation within a leading healthcare information technology organization. Responsibilities Proactively engage with members of Health’s senior leadership and their teams in representing the unique people challenges and needs from a change, communications, and training perspective specific to the Business Transformation Team’s strategic projects. Design, lead, and oversee change implementation efforts on strategic initiatives, specifically applying structured change management methods and tools for stand‑alone projects or as an integral component of larger projects. Guide and conduct assessment of readiness, progress, and mitigation of resistance for change management efforts, driving progress toward future state and evaluating results. Build and manage a comprehensive view of change capacity for key stakeholder segments of the organization so that executive leadership can make informed decisions regarding readiness for deployment of additional initiatives. Develop people metrics critical to realizing financial, operational, and customer success of the initiative, including pre‑deployment metrics for measuring readiness and post‑deployment metrics for measuring performance. Build strong working partnerships with all stakeholders responsible for ensuring people are prepared for change, including business leads and sponsors, communications, training, and other roles as needed. Ensure change communication and training strategies are planned, designed, and delivered to achieve optimal impact and absorption, leveraging multiple communication vehicles and learning mediums for the targeted audience. Maintain industry‑leading knowledge and educate key stakeholders on change methods and tools. Refine Health’s management methodology to adapt to specific needs over time. Qualifications Minimum of 5 years in a program/changing management and training capacity. Experience with Prosci Methodology and the ADKAR model. Proven track record of driving and supporting change management strategy. Experience delivering large‑scale technology and behavioral change in an organization. Strong interpersonal leadership skills and ability to commit, influence, motivate, and successfully manage teams while working in a matrix/dotted‑line management structure (teams are not direct reports). Proven ability to influence cross‑functional teams without formal authority. Analytical, problem‑solving, and communication skills (written and oral). Ability to manage multiple priorities and work well under pressure. Ability to learn new concepts/hardware/technologies quickly. Excellent detailed written and verbal communication skills, possibly including some end‑user and technical documentation skills. Familiarity with Agile and SDLC. Team spirit and good communication abilities. Excellent written, editorial, and presentation skills. Excellent meeting management and facilitation skills. Strong organization skills and ability to prioritize in the face of multiple project demands and focus on critical details. Ability to form relationships across functional areas including finance, order management, pricing, sales, service, operations, engineering, and technology. Experience working with cross‑functional teams comprised of internal resources, shared enterprise resources, and 3rd‑party vendors/implementation partners. Engaging and open style, capable of working hard under significant pressure. Ability to build relationships with business partners and to influence within both IT and business communities. Solid analytical and critical thinking skills. Demonstrated track record of consistently meeting and/or exceeding performance expectations. Proactive, creative, and self‑starting nature. Enthusiasm, positive attitude, and drive to succeed are critical. Compensation USD $85,600.00 – $149,400.00 (annual base salary). This role is eligible for bonuses. Compensation is based on the primary location of the position and is influenced by factors such as skill level and hiring location. Benefits Medical, Dental, and Vision Plans 401(k) retirement plan FSA/HSA Commuter Benefits Tuition Assistance Plan Vacation and Sick Time Paid Parental Leave EEO Statement All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law. We do not tolerate discrimination on any of these bases. #J-18808-Ljbffr