Senior Community Manager

Apartment Sr. Community Manager- Conventional/ Market
Location: Onsite

This is a hands-on leadership role for a proactive, results-driven professional who excels at operational execution, team development, and delivering top-tier resident experiences. This position is a to ensure smooth performance at all properties, and you will partner closely with the Community Managers and VP of Property Management to drive consistency, performance, and a culture of excellence across your communities.

Key Responsibilities
Maximize Revenue for the property

• Identify operational challenges and implement creative, cost-effective solutions

• Fiscal accountability for portfolio performance including budget implementation and occupancy standards

• Assist in the creation, review and targeting of annual budgets

• Monthly Specials, Pricing, Concession, Rent Roll Audit and Market Survey Analysis

• New Software integration

Personnel Management

• Screen, hire, orient, and train new members within established company guidelines

• Assist community managers in recruiting, interviewing and training all community staff positions

• Mentor and develop on-site teams to build accountability, engagement, and performance

• Ensure policies, procedures, and resident service standards are upheld across all communities

• Document employee performance properly and take disciplinary action when necessary on as timely basis

• Promote staff harmony through support, effective leadership and positive example.

• Ensure that all on-site administrative functions pertaining to personnel are prepared in a timely manner(i.e. performance evaluations, transfers, promotions, payroll and bonuses).

• Ensure consistent on-site management and staff compliance with company policy, procedures, and industry regulations including fair housing, OSHA, municipal and federal regulations as amended from time to time

Marketing/Sales

• Regularly monitor market trends and portfolio competition.

• Monitor and manage rental rates, specials and concessions to maximize revenue and occupancy.

• Along with Property Manager, develop and administer a proactive renewal program designed at maximizing revenue and occupancy.

• Closely monitor all personnel actions and leasing performance in portfolio to ensure top performance and accountability

Financial Management and General Administration

• Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move in/move outs and payables.

• Collect and post rents; maintain accurate and up to date property accounting and collection records-As needed.

• Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company provided accounting software-As needed,

• Obtain bids/pricing from vendors, suppliers and contractors, deal with and find solutions to inadequate service received).

• Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

• Ensure distribution of all company or community related information (i.e., bad weather, emergencies, policies) to residents and all team members.

• Ensure quality and expediency turns and work orders are completed both timely and accurately.

• Work with Maintenance to maintain all apartment buildings and amenities.

• Travel periodically office for meetings, training, etc.

This job description is not an all-inclusive list of functions and tasks.

Qualifications

• 5+ years of multifamily property management experience

• Demonstrated success in improving property performance and team leadership

• Strong financial experience with managing budgets and team performance

• Highly proficient computer skill including MS Word, Excel, Outlook and PowerPoint

• Proficiency with Entrata preferred

• Professional certifications (CAM, CAPS, CPM) preferred

Why Join Quest

At Quest, we invest in our people—because when our team members succeed, our communities thrive. We offer:

• Comprehensive Health Coverage – Medical, dental, and vision insurance

• Paid Time Off – 128 hours annually

• Accrued Sick Leave – 5 days per year

• 13 Paid Holidays – Plus your birthday off as your personal holiday

• 401(k) with Company Match – up to 5% employer match

• Professional Development – Ongoing training, education reimbursement, mentorship, and growth opportunities

• Employee Recognition Programs – Celebrating performance and innovation at every level

• A values-driven culture that emphasizes growth, integrity, and collaboration

About Quest Management Group

Quest Management Group is more than just a property management company—we’re community builders. We believe in creating places our residents are proud to call home and fostering a workplace where our team members can grow and thrive.

Guided by our core values of Innovation, Integrity, and Inspiration, we take a people-first approach to property management—prioritizing smart solutions, exceptional service, and a collaborative, accountable culture. Our corporate office is located in Owings Mills, Maryland.