Operations Manager

Make your next move an expert one. Why Colliers? At Colliers, it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership, and always do what’s right for our clients, people, and communities. Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. This is an onsite role based at our Royal Oak, MI office. About you As Operations Manager, you’ll be a trusted partner to the Managing Director, and a key driver of how our local offices operate and thrive. You’ll take ownership of the day‑to‑day operational and administrative needs across all business lines within your market, ensuring everything runs seamlessly and efficiently. You’ll oversee all aspects of local office operations, including purchasing, budgeting, financial oversight, and people administration. As a core member of the local leadership team, you’ll help shape strategy, implement practical tactics, and champion continuous improvement in service delivery. You’ll also play a critical role in fostering a strong, performance‑driven sales culture and supporting the development of teams that are engaged, accountable, and positioned for long‑term success. In this role you will… Lead and manage operations support employees (office services, broker administrative support, marketing, research, deal administration, etc.). Ensure excellence and efficiency in the delivery of these services and strive for continuous improvement in all service areas. Execute annual operating and capital budget in collaboration with local Managing Director. Will conduct revenue/expense analyses and provide corporate management reports as required. Direct the maintenance of listing and transaction of files, ensuring compliance with local, state, and federal regulations. Ensure local revenue recognition processes are followed and adhere to company and GAAP guidelines. Develop, implement, and ensure compliance with various local real estate licensing governing bodies and corporate policies and procedures as required. Assist the Managing Director in the recruitment of new brokerage professionals by drafting all required documents such as term sheets, IC Agreements, draw agreements etc. Manage the administration and submission to People Services and/or Commission Payroll of all documentation for new and departing employees. Partner with Corporate and regional platforms including Human Resources, Marketing, IT, Operations and Accounting to ensure timely responses to projects and requests for information. Be responsible for partnering with corporate Human Resources on implementing Human Resources activities for all personnel including recruitment, selection, orientation, training, and performance management of the brokerage administration team. Ensure efficient office operations by overseeing office equipment, facilities management, and supply orders. Conduct vendor product reviews and formulate expense approval decisions within the framework of corporate policies. Organize and oversee all business promotion and/or publicity activities, in addition to local office awards and recognition programs. Act as a change and culture agent, supporting the vision and direction for the operations team by implementing new policies and procedures directed at continuous improvement and service excellence. What you bring Bachelor’s Degree (required). 3-5 years of relevant experience in Operations (required). Commercial Real Estate experience (required). Strong leadership skills that encourage and support leadership and growth in others. Displays service excellence in dealing with internal and external clients and partners. Independent, self‑starter and team player. Excellent organizational and prioritization skills. Ability to develop systems/processes and/or teams that are flexible, adaptable, and results‑oriented, reaching the goal of maximum efficiency. Able to work under pressure, deal with multiple deadlines, effectively handle stressful situations and work with minimal direction/supervision. High degree of professionalism and passion for success. Applicants must be currently authorized to work in the United States on a full‑time basis. The employer will not sponsor applicants for work visas. Applications will be accepted on an ongoing basis. Direct applicants only, please. No agencies. Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre‑employment testing, a job interview or to otherwise participate in the hiring process, please contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr