Area Customer Service Coordinator (Temp-to-Hire)

Area Customer Service Coordinator (Temp-to-Hire)

Pay Rate: $21.23$22.00 per hour

Schedule: While most assignments are scheduled MondayFriday, 8:00 AM5:00 PM, flexibility is required. Work hours may vary by location:

• Some sites open as early as 6:00 AM
• Some sites remain open until 7:00 PM or later
• Certain locations operate on weekends
• Schedules may change based on business needs

Location: Multi-Site Role Must be able to commute to:

• Stamford, CT
• Greenwich, CT
• Tarrytown, NY
• Rye Brook, NY
• Armonk, NY
• Yorktown Heights, NY

Employment Type: Temporary to Hire

Vaccination Requirements:

• Candidates must be fully vaccinated against COVID-19
• At least one assignment location is a hospital
• Annual flu vaccination is required

Position Summary

Under the direction of the Managed Service Support Field Managers, the Area Customer Service Coordinator supports daily operations, implementations, expansions, and administration of Managed Services accounts within an assigned geographic area. This customer-facing role requires supporting multiple client locations and performing a variety of office services while maintaining Ricoh's service excellence standards.

Key Responsibilities

Office & Customer Support Services

• Provide coverage and support across multiple client sites
• Deliver exceptional customer service in a professional environment
• Communicate with customers via:
• In-person interactions
• Microsoft Outlook
• Microsoft Teams

Reception & Administrative Support

• Greet and assist visitors
• Answer and route incoming calls
• Schedule conference rooms using Outlook or other scheduling applications

Mailroom Operations

• Process incoming and outgoing mail
• Handle shipping and receiving activities

Print Production

• Printing, assembling, and binding documents
• Operating and supporting print equipment

Printer Fleet Support (Key Operator)

• Replenish paper and toner supplies
• Clear printer jams
• Perform basic printer maintenance tasks

Hospitality & Office Services

• Assist with conference room setup and breakdown
• Stock kitchen supplies
• Maintain cleanliness and organization of common office areas
• Support catering deliveries and office events

Additional Duties

• Perform other tasks as assigned
• Be prepared for reassignment to different sites during the day as operational needs require

Preferred Qualifications

Required Skills

• Customer service skills
• Strong interpersonal and communication skills
• Attention to detail
• Patience and professionalism
• Reliability and dependability
• Friendly, outgoing attitude
• Willingness to learn
• General computer proficiency
• Experience with Microsoft 365 applications

Preferred Experience

• Reception and hospitality services
• Mailroom operations
• Print production
• Law firm environment experience

Physical Requirements

This position requires:

• Frequent standing and walking
• Walking between buildings at certain locations
• Extended periods of standing during print production assignments
• Occasional lifting of up to 50 pounds
• Handling packages, shipping/receiving materials, and catering deliveries

Parking & Mileage Reimbursement

Parking may or may not be available at no cost depending on the site.

• Parking expenses may be reimbursed.
• Eligible commute mileage may also be reimbursed.

Mileage Reimbursement Guidelines

Eligibility Threshold

Mileage reimbursement applies only when the commute exceeds 15 miles each way.

Example:

• Commute = 20 miles each way
• Reimbursable distance = 5 miles each way
• Total reimbursable mileage = 10 miles
• At $0.725 per mile, reimbursement = $7.25 per day

Reimbursement Cap

• Maximum reimbursement is limited to 30 miles beyond the initial 15-mile threshold.

Example:

• Commute = 50 miles each way
• Maximum reimbursable distance = 30 miles

Additional Notes

• Weather and traffic delays are not reimbursable
• Mileage is calculated using the shortest normal commuting route under typical traffic conditions

Ideal Candidate Profile

The hiring manager is seeking someone who is:

• Reliable and dependable
• Friendly and outgoing
• Customer-service oriented
• Professional and patient
• Detail-oriented
• Adaptable to changing work locations and schedules
• Comfortable working independently and with clients
• Experienced in office support, reception, mailroom, or print services environments

Bonus: Experience in a law firm or professional services environment.

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.