Reservations Agent
BENCHMARK
- # Reservations AgentApply: Saddlebrook Resort: Full time: Posted 6 Days Ago: R0067469Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.What you will have an opportunity to do:We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience! Where Passion Meets Performance and Hospitality Becomes Legendary. Saddlebrook Resort proudly stands as a premier luxury destination and the Home of the Game Changers – Changing the Game, where our team lives Pyramid Global Hospitality’s values of People First, Integrity, and Excellence while delivering world-class experiences in sports, hospitality, and guest service. Come Play for a Winning Team! Your Role:* You will help guests discover and book their “Wanderlust” experience* You will answer calls and greet people from all over the world in a friendly and welcoming manner* Make guest reservations for all resort accommodations* Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.* Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities.* Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.* Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.* Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.* Responsible for striving to achieve monthly ADR, conversion, and revenue goals.* Maintains a strong familiarity the Resort and surrounding area.* Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.* Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.* Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.* Interacts with resort staff in a polite and respectful manner.* Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.* Other duties as assigned.**What are we looking for?*** Must be available to work a flexible schedule to include nights, weekends and holidays* High school diploma or equivalent* Previous hotel or resort experience preferred* A strong desire to make an impact on other people* An outgoing and engaging personality* Computer skills* Excellent verbal and written communication skills* Ability to work in a fast-paced setting* Bilingual in English and Spanish preferred
- J-18808-Ljbffr BENCHMARK
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Reservations Agent in Tampa, FL vacancy
$15 per hour
Description Reservation Agent Manthey Hospitality | Full Time & Part-Time | Downtown Tampa Do you enjoy helping guests plan memorable experiences while providing warm, professional customer service? Manthey Hospitality is seeking friendly, organized, and hospitality-driven...SuggestedFull timePart timeLocal areaShift workWeekend workAfternoon shift$50k - $55k
Front Desk Receptionist / Office Coordinator Tampa, FL (Fully Onsite) $50,000 - $55,000 + Benefits Are you a polished, professional, and customer-focused administrative professional looking to join a well-respected law firm? I’m partnering with a growing legal ...SuggestedFull timeWork at officeLHH
Tampa, FL2 days ago$40k - $44k
Company Description At Entertainment Travel Associates , we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping...SuggestedFull timeWork at officeEntertainment Travel Associates
Tampa, FLa month ago- \\ We are looking for a Part -Time Office Admin \\ to join our fast -paced Executive Search Firm \\ . \\The position can be fully Remote \\ and will eventually convert to a full -time position. Experience within the recruitment industry would be beneficial, but is ...SuggestedFull timePart timeWork at officeRemote work
Stargate Hr
Tampa, FLmore than 2 months ago - ...quality and innovation. Role Description The Corporate Travel Agent is responsible for managing end-to-end business travel... ...Travel Agent will also liaise with suppliers, maintain accurate reservation records, and use ATG’s technology platforms to optimize the traveler...SuggestedFull timeWorldwide
LinkedIn
Tampa, FL20 hours ago - About the job Travel Representative About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home...Immediate startRemote workFlexible hours
Archer Travel Service, Inc
Tampa, FL4 days ago - ...skillsAbility to multitask and handle a high-volume workloadProficiency with computer systems and software, such as Microsoft Office and reservation management systemsExcellent attention to detail and problem-solving skillsFlexibility to work overnight shifts, including...Part timeWork at officeShift workNight shiftWeekend work
Home2 Suites Brandon FL
Tampa, FL2 hours ago - ...respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and...Part timeWork at officeShift workNight shiftWeekend work
Home2 Suites Brandon FL
Tampa, FL4 days ago - ...of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that...Daily paidFull timeFlexible hoursShift workNight shiftWeekend work
Schulte Hospitality Group
Tampa, FL1 day ago - ...Night AuditorWe are pleased to announce a wonderful opportunity for a Night Auditor.What will you be doing most days?Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standardsMaintain a friendly and...Daily paidLocal areaNight shift
OTO Development
Tampa, FL2 hours ago - Crestline Hotels and Resorts - 13420 Telecom Parkway North - Responsibilities: Handle check-ins and check-outs as part of front desk operations; Perform nightly accounting and balance daily financials; Run end of day reports and distribute accordingly; Audit cashiers and...Night shift
Crestline Hotels and Resorts
Tampa, FL4 days ago - Schulte Hospitality Group is seeking a dynamic, service-oriented Night Auditor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal...Daily paidFull timeImmediate startFlexible hoursNight shiftWeekend work
Joella Pure Cosmetics
Tampa, FL3 days ago - Office Assistant The law firm of Marshall Dennehey seeks a full time Office Assistant for the firm's Tampa, FL office. Responsibilities Create and maintain legal files, both electronic and paper Locate and file documents in their corresponding location ...Full timeWork at office
Marshall Dennehey Warner Coleman & Goggin
Tampa, FL4 days ago $19.38 per hour
Office Clerk / Data Entry WORK LOCATIONS: 400 W. Monitoring Robinson Street., Ste. N908 Orlando, FL 32801 1313 N Tampa Street., Suite 712 Tampa, FL 33602 8550 NW 33rd Street Suite 401 Doral, FL 33122 1400 West Commercial Blvd, Ste#185- Ft. Lauderdale, FL 333...Hourly payWork at officeInteletech Global Inc.
Tampa, FL18 hours ago- Office AdministratorWe are working with a successful Nationwide, Construction Litigation Firm to fill the role of an Office Administrator to manage all branches. The administrator shall have full Human Resources background, onboard new employees & handle benefits, experience...Work at office
Stargate Recruiting
Tampa, FL2 hours ago - Office AssistantThe law firm of Marshall Dennehey seeks a full time Office Assistant for the firm's Tampa, FL office.ResponsibilitiesCreate and maintain legal files, both electronic and paperLocate and file documents in their corresponding locationProvide full support ...Full timeWork at office
Marshall Dennehey Warner Coleman & Goggin
Tampa, FL2 days ago - Office AdministratorBrown and Caldwell (BC) has an exciting opportunity for a full-time Office Administrator to support the organizational and operational needs of our Tampa office. This role is ideal for an organized, resourceful professional with strong administrative...Full timeWork at officeLocal area
Brown and Caldwell
Tampa, FL1 day ago - File Clerk The File Clerk at The James A. Haley VA Hospital serves in the Health Information Management Services and reports to the File Room Supervisor. The File Clerk accepts and supports the mission, vision, and guiding principles of this medical center. Performs...
US Government Jobs
Tampa, FL3 days ago - Hmong Chinese Language Document Reviewer Employment Type: Full Time, Mid-Level Department: Legal As a CGS Hmong Chinese Document Reviewer you will play a key role in supporting various aspects of the company's litigation portfolio including eDiscovery activities...Full timeWork at officeRemote workFlexible hours
Contact Government Services LLC
Tampa, FL2 days ago - Back Office AssistantWe're looking for a reliable and compassionate Back Office Assistant to join our Tampa team. This full-time role is Monday-Friday.In this role, you will support providers with both administrative and clinical tasks. Help manage appointment flow and...Full timeMonday to Friday
Ethos Health Group
Tampa, FL4 days ago - Warehouse Office Clerk Under general supervision, the Office Clerk supports warehouse operations by ensuring smooth and accurate order flow. This role coordinates order scanning, assignment, and tracking activities; supports Will Call processing; and provides administrative...Work at office
Eastern Metal Supply
Tampa, FL4 days ago - The primary functions of this position are to support business and personal organization, administration, and marketing coordination. This includes diverse responsibilities such as coordinating marketing activities, maintaining marketing materials, typical administrative...Work at office
Hall Engineering Group
Tampa, FL1 day ago - Role Overview : As a volunteer office assistant with Women Helping Others of Tampa Bay, you will provide essential support to our administrative team in the day-to-day operations of our office. You will play a key role in ensuring efficient office management and contributing...Part timeWork at officeMonday to FridayFlexible hoursShift work
WOMEN HELPING OTHERS OF TAMPA BAY
Tampa, FL2 days ago - Join Tampa's Largest Appliance Showroom! Position Summary The Receptionist / Administrative Assistant is responsible for greeting customers, answering phones, assisting with administrative tasks, coordinating communication between departments, and ensuring an exceptional...For contractorsWork at office
The Appliance Plug
Tampa, FL4 days ago - Office AdministratorLocation: Tampa, Florida - with satellite offices in Trinity, FL & Lutz, FLOur Culture: Inspire hope. Build your legacy. Build a rewarding career with Florida Digestive Health Specialists (FDHS), Florida's largest physician-owned gastroenterology practice...Work at office
Florida Digestive Health Specialists
Tampa, FL3 days ago - A well established and growing electronic recycling company is looking to hire an experienced or quick learning applicant for a Receptionist/Office Assistant position. The position requires working out of our Tampa office while providing support for our Atlanta location...Work at officeMonday to Friday
$53k - $58k
Office ClerkAt Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and...Full timeWork at officeAlphabe Insight
Tampa, FL3 days ago- The Office Assistant is a part-time role that provides front desk administration and reception support at our office in Tampa. General administrative duties include managing office cleanliness and appearance, supplies, greeting visitors, and routing incoming and outgoing...Part timeWork at officeImmediate startFlexible hours
Applied Underwriters
Tampa, FL1 day ago - File Clerk Major duties include but are not limited to: File Clerk performs a variety of administrative duties related to Health Information Management related to the receipt, disassembling, research, scanning, indexing, quality control, destruction, and transfer...Monday to Friday
US Department of Veterans Affairs
Tampa, FL3 days ago - ...a positive first impression for guests. The front desk associate/night auditor handles guest check-ins and check-outs, manages reservations, addresses guest inquiries, and provides general information about the hotel and its amenities.Core Job Responsibilities & DutiesGreet...Local areaImmediate startShift workNight shift
Thind Management
Tampa, FL1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Reservations Agent. Be the first to apply!
