Operations Manager

Elevate Indianapolis Job Description: Operations Manager Position Status: Salaried exempt. Reports to: Chief Executive Officer Department: Operations Job Overview The Operations Manager serves as a member of the impact management team, responsible for overseeing the organization’s operational infrastructure, human resources, facilities, and administrative functions. This role ensures that Elevate Indianapolis operates as a process-oriented, fast-paced servant‑leader organization, supporting program excellence and organizational growth as a diverse youth‑serving non‑profit. The Operations Manager provides strategic oversight across finance, facilities, transportation, HR, and systems, while also managing day‑to‑day operational needs and leading a high‑performing organization. Key Responsibilities for the ideal candidate Operational Leadership & Strategy Serve as a strategic partner to the CEO and management team on many major operational decisions affecting the organization and campus. Support organizational operations to ensure alignment with Elevate Indianapolis’ mission, goals, and growth strategy while developing and operating processes. Lead and manage all staff onboarding and HR functions, including staff responsible for transportation, facilities, contracts, data systems, and administrative support. Financial Oversight & Risk Management Support the CEO and board treasurer in all accounting practices, financial processes, and reporting systems, including overseeing financial grant reporting assignments. Support the annual audit process with the current contracted auditor and bookkeeper, including auditor engagement and compliance with all financial expectations, as requested. Manage all organizational insurance policies, including liability and workers’ compensation insurance, and oversee Professional Employer Organization (PEO) relationships. Ensure strong internal controls and risk management practices across all operational areas. Human Resources & People Management Lead all Human Resources functions, including recruitment, onboarding training, employee relations, compensation and benefits administration, and performance management. Ensure all employment policies and practices comply with federal and state laws and regulations. Maintain HR policies, employee handbook, and staff organizational procedures. Administration and tracking of all PTO policies and administration. Support leadership in developing strong supervisory practices and people management strategies that foster a healthy, high‑performing culture. Guide and strengthen organizational practices that inspire excellence, accountability, and staff development. Training & Organizational Development Develop and maintain individual PDPs, an annual training calendar, and all individual monthly and annual training calendar planning. Coordination, administration, and reporting of all background checks required by funding sources and onboarding requirements. Lead organization‑wide professional development training coordination, including those related to HR policies and compliance. Partner with program managers, who oversee program‑specific staff training, to ensure alignment between operational policies and program execution. Support, not lead, program role‑specific training through maintaining training calendars and seeking direction from program leadership, for all new staff onboarding and current staff. Update and maintain all processes related to onboarding and staff management. Facilities Management Oversee all aspects of facility operations, including building management, safety, security, and maintenance. Lead all organizational legal contracts and agreements, including leases, rental contracts, and service/vendor agreements. Oversee campus improvement projects, including construction, renovations, and space optimization, as requested. Ensure facilities are safe, professional, and supportive of programmatic and organizational needs. Data & Administration Oversee Salesforce and other data system contracts to ensure accurate tracking, reporting, and analysis across the organization. Ensure operational systems support effective decision‑making, reporting, and organizational accountability. Transportation & Logistics Oversee fleet management, including vehicle maintenance, safety compliance, scheduling, and usage policies. Ensure transportation systems effectively support program delivery and student engagement. Ensure all vehicle inspections are performed in a timely manner. Core Competencies Strategic thinking and execution Leadership and team development Operational excellence and attention to detail Financial and risk management Compliance and accountability Relationship building and collaboration Work Environment & Expectations Full‑time, in‑person role with occasional evening or weekend responsibilities for events or organizational needs. 40‑50 hours a week expected. Ability to manage multiple priorities in a fast‑paced, mission‑driven environment with process adherence. Commitment to the mission and values of Elevate Indianapolis. Essential Job Qualifications Education: Four‑year college education or two‑year post‑secondary degree in business or non‑profit administration. SHRM HR certification preferred. Minimum experience: Seven to eight years of nonprofit development and management or relevant educational services, or non‑profit administrative experience. Demonstrated success in prior leadership and operations positions Strong track record and proven success in staff leadership Strong management skills, prior success leading teams, and demonstrated ability to coach and mentor Demonstrated ability to drive change and accomplish goals through a team approach Ability to manage a variety of short and long‑term projects concurrently Ability to work effectively in collaboration with diverse groups of people Passion, integrity, positive attitude, mission‑driven, and self‑directed Strong written and verbal communication skills Entrepreneurial, adaptable, and innovative approach to business planning Driver’s License — Maintaining an Indiana Driver’s License and Proof of Insurance Travel/Overnight Experiences — Willingness to attend professional development and student programming that might be overnight and out of state as required. Benefits Competitive salary & employer‑matched retirement account Compensation between $60-70k, depending on experience. 100% employer‑paid health/dental/vision/life insurance for employee (opportunity for employee to pay premium for spouse/family coverage) PTO policy detailed in staff handbook #J-18808-Ljbffr