Customer Service Receptionist

Job Description

Job Description

About Us

We are a fast-growing startup in the Durable Medical Equipment (DME) industry focused on delivering reliable, compassionate, and efficient service to patients in need of home medical equipment. As a startup, we value adaptability, initiative, and team collaboration. This is an opportunity to help build systems and shape the customer experience from the ground up. We are preferably looking for a Bilingual (Spanish/English) Customer Service Representative to support our expanding patient base.

Position Summary

The Customer Service Representative (CSR) serves as the primary point of contact for patients, caregivers, referral sources, and healthcare providers. This role is responsible for coordinating the intake, processing, and support of durable medical equipment orders while ensuring compliance with healthcare regulations and delivering exceptional customer service.

Key Responsibilities

• Answer incoming calls and respond to inquiries from patients, caregivers, and healthcare providers in a professional and compassionate manner
• Process new orders for durable medical equipment (DME) including verification of required documentation
• Verify patient demographics, insurance eligibility, and benefits
• Communicate with physicians’ offices and referral sources to collect prescriptions and supporting documentation
• Provide education to patients regarding equipment use, delivery timelines, and insurance coverage
• Schedule deliveries, pickups, and service calls
• Resolve customer concerns and escalate complex issues as needed
• Document all interactions accurately in the company’s system
• Maintain compliance with HIPAA and company policies
• Collaborate with billing, warehouse, and clinical teams to ensure timely order fulfillment

What We’re Looking For

• 1–3 years of customer service experience (healthcare or DME experience strongly preferred)
• Fluent in Spanish and English (strongly preferred)
• Working knowledge of insurance verification and prior authorizations
• Strong problem-solving skills and ability to think independently
• Comfortable working in a fast-paced, evolving environment
• Highly organized with strong attention to detail
• Proficient in Microsoft Office and able to quickly learn new systems
• Self-motivated and team-oriented

Why Join Us?

• Opportunity to grow with the company
• Direct impact on patient experience and company success
• Collaborative, entrepreneurial team environment
• Professional growth opportunities as the company scales