Program Director

Program Director

Under the direction of the VP of supporting housing services, the Program Director is responsible for the daily oversight and operation of our emergency shelter site providing residential and support services. This position will ensure the delivery of quality services to all clients on a 24-hour basis as per CPU, OTDA, and NYC department of Homeless services (NYCDHS) policies, procedures, and standards.

Assist in the development and implementation of policies and procedures.

Interviewing, hiring, supervision, scheduling, and evaluation of program staff.

Supervise Director of Social Services other direct reports include but are not limited to Administrative Coordinator and Shift Supervisors.

Create clear program goals, ensuring alignment with identified program performance measures and desired program outcomes.

Ensure client documentation and records are generated and stored in accordance with all CPU, NYCDHS, and other relevant regulatory standards.

Always ensure a safe and positive program environment, providing oversight to any investigation required and ensuring all clients' incidents, concerns and grievances are responded to and reported appropriately.

Ensure that all program benchmarks are met monthly/quarterly.

Participate in continuous quality improvement (CQI) activities and any other agency-wide practices designed to promote desired client outcomes.

Plan with other agencies and develop methods of inter-agency collaboration inclusive of other human services providers, legal services providers, government agencies, and other entities that may play a significant role in collaborating with program services. Ensure accurate reporting to regulatory agencies and internal sources in accordance with regulations and indicated timeframes.

Maintain statistical data to allow for efficient reporting including weekly census, monthly reports, CARES reports, etc.

Monitoring budgetary controls and measures.

Responding to site safety concerns and requirements, including scheduling fire drills and addressing concerns with facilities management staff.

Ensure compliance with all NYCDHS contract requirements.

Ensure staff is coordinating client compliance with rules and client responsibilities as indicated by the NYCDHS client Code of Conduct.

Ensure staff are in regular contact with clients in accordance with DHS operating standards. Meeting weekly and bi-weekly ILP Review.

Preparation of demographic reports and updates regarding targeted client populations for CPU and regulatory agency review.

Conduct weeks supervision w/ all departments' heads on site. Ensuring that services are coordinated with community partners.

Work closely with DSS to ensure clients are linked to workshops that are training on and off-site.

On-going training staff to ensure compliance with program policies, standards, and approaches.

Maintain compliance with HIPAA and any other laws, regulations, and policies governing client privacy and confidentiality.

Ensure adequate staff coverage for all shifts.

Coordinate relationships with any subcontracted organizations and companies including but not limited to food service and security vendors.

Promote good community relations through involvement in community affairs and the establishment of community outreach programs.

Represent CPU at any relevant off-site meetings.

Participate in development and organization, and events as required.

Pursue professional development opportunities as appropriate.

Maintain a high level of industry knowledge and keep CPU abreast of changes required/recommended in the agency's operations.

Requirements:

Bachelor's degree in human services or related fields with 5 years of experience in homeless services or residential setting, required

A master's degree in the Human Services field will be considered with two years of supervisory experience in homeless or congregate settings, preferred

Minimum two years' experience in supervision or management.

Minimum three years' experience in a residential or congregate setting.

Excellent written and oral communication skills.

Ability to speak read and write the English language.

Knowledge of the principles and methods of quality management.

Knowledge of CARES/BCS/CURRENT/HOME

Must be available to be on-call 24/7

Ability to obtain F-80

Ability to obtain food handlers

Knowledge of maintenance duties preferred

Experience and knowledge of Windows computer systems and programs.

Bilingual in English/Spanish preferred.