Senior Functional Analyst

Sr Functional Analyst, SitetrackerFor more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.This role will partner with business stakeholders to understand operational needs and translate them into effective Salesforce and SiteTracker solutions; gather, analyze, and document both functional and technical requirements to support project objectives; configure, customize, and enhance the SiteTracker platform built on Salesforce, ensuring solutions align with business processes and user needs. The role will collaborate closely with Business, QA, and Development teams throughout the project lifecycle, from requirements gathering through deployment. Additionally, provide ongoing production support, troubleshoot issues, and identify opportunities for continuous platform improvement and optimization.Gather and document business requirements, user stories, and acceptance criteria.Configure Salesforce/SiteTracker including Objects, Fields, Record Types, Page Layouts, Dynamic Forms, Validation Rules, Approval Processes, Profiles, Permission Sets, and Sharing Rules.Build and maintain Salesforce Flows and business automations.Develop and maintain Apex Classes, Apex Triggers, Lightning Web Components (LWC), Visualforce, and SOQL as needed.Configure SiteTracker modules, workflows, forms, and business processes.Support integrations using Salesforce APIs and REST services.Participate in solution design, testing (SIT/UAT), deployments, and production support.Troubleshoot issues, perform root cause analysis, and recommend scalable solutions.Ensure solutions follow Salesforce and SiteTracker best practices.Bachelor's degree or higher in computer science or related fields.5+ years of Salesforce implementation, configuration, and customization experience.3+ years of professional software development experience using C++, C#, Java, and/or Python in designing, developing, testing, and supporting enterprise applications.Experience delivering end-to-end Salesforce projects from requirements through production.Hands-on experience with Salesforce Platform and SiteTracker.Strong experience with Salesforce Flow, Apex, LWC, SOQL, and Visualforce.Experience with Salesforce configuration including Objects, Fields, Page Layouts, Record Types, Validation Rules, Approval Processes, Profiles, Permission Sets, and Sharing Rules.Experience with Salesforce integrations (REST APIs).Strong analytical, communication, stakeholder management, and problem-solving skills.Experience working in Agile/Scrum using Jira and Confluence1+ years of SiteTracker experience including implementationSalesforce Administrator, Platform App Builder, Platform Developer I, or Business Analyst Certification.Telecommunications, Fiber, Tower, Utility, or Infrastructure industry experience.Experience with Salesforce DevOps, Git, CI/CD, or Change Sets.Knowledge of MuleSoft or other integration platforms.Experience with enterprise-scale Salesforce implementations and solution design.Reports to: Manager, Software EngineeringWHERE YOU WILL WORKThis role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.YOUR COMPANY BENEFITSAt Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life. We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.Tuition reimbursement up to $5,250 per year of eligible tuition and fees.Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).10 company holidays plus 2 floating holiday.All offices provide free beverages and snacks.Compensation The salary range offered for this position is $99,760 - $137,170 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.