CMIS Support Specialist

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us. Employee Benefits: DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page. Review our Top 10 Tips for Success when Applying to State of Texas Jobs. Functional Title: CMIS Support Specialist Job Title: Program Specialist IV Agency: Dept of State Health Services Department: Regional & Loc Dep Assoc Comm Posting Number: 18580 Closing Date: 08/01/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $5,000.00 - $5,833.33 Pay Frequency: MonthlySalary Group: TEXAS-B-20 Shift: Day Additional Shift: Telework: Travel: Up to 20% Regular/Temporary: Temporary Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 1100 W 49TH ST (RDM) Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS Under the Regional and Local Health Operations (RLHO) Information Systems (RIS) Manager, this position provides, project coordination, documentation support, technical guidance, and customer support for the DSHS statewide case management and case investigation system (CMIS), myInsight. The RIS group is responsible for project management and execution, ensuring information security and coordination with IT teams and the RLHO Analytics group to ensure maintenance and optimization of TxS2, CMIS, and Qualtrics. The RIS group is part of the Analytics and Information Management Unit within the RLHO Division. Our mission is to analyze and transform public health information that empowers stakeholders to make data-driven decisions and improve outcomes. Essential Job Functions (EJFs) This position is responsible for: Coordinating and tracking project activities, including vendor deliverables, timelines, and support tickets to ensure compliance with service level agreements. Assessing existing CMIS/myInsight procedures, drafting clear guidance documents, and updating documentation. Coordinating user acceptance testing by organizing test scenarios, documenting results, and making recommendations before changes are implemented. Acting as subject matter expert for CMIS/myInsight and staying current on system functionality, modules, workflows and reports. Coordinating with IT, vendor and program staff to review planned system updates, identify business impacts, and support communication with end users.. Knowledge, Skills And Abilities (KSAs) Knowledge of policy and procedure development and documentation practices (e.g., SOPs, workflow documentation, guidance materials) Skill in organizing and coordinating project tasks, tracking deliverables, and meeting deadlines Skill in analyzing business processes and documenting workflows in a clear and structured format Skill in supporting diverse teams to achieve desired results. Ability to operate information technology systems. Ability to effectively communicate, both verbally and in writing. Ability to translate technical information and communicate it to a non-technical audience. Registrations, Licensure Requirements Or Certifications NA Initial Screening Criteria Graduation from a four-year college or university is required. 3 years of experience supporting applications and systems with responsibility for documentation, requirements gathering, workflow analysis, or coordination activities is required. 3 years of experience developing at least one of the following: program policies, procedures, guides or manuals is required. Experience in electronic health record systems or health information is preferred. Additional Information: This is a temporary position and expected to last up to November 30, 2027. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement indicating awareness that the employment status of the position is temporary. Applicants who meet initial screening criteria will be required to take a skills test. Applicants who pass the skills test will be offered an interview. Documentation demonstrating that the initial screening criteria have been met must be included within the application or accompanying resume. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on click.appcast.io or via email at View email address on click.appcast.io. Salary Information, Pre-employment Checks, and Work Eligibility: The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds. Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form