Program Support Specialist

The HT Group has a workforce development client in Austin, TX looking for a detail-oriented and customer-focused Program Support Specialist who is committed to supporting workforce programs through compliance monitoring, customer engagement, documentation management, and operational support. Responsibilities: Review compliance reports to ensure adherence to program requirements and guidelines Monitor customer participation and communication activities while maintaining accurate case documentation Coordinate and track required customer participation hours and file supporting documentation Participate in customer hearings and submit required documentation to appropriate parties Identify opportunities to improve workforce services and support program effectiveness Provide operational support to workforce center staff and technical assistance to customers Perform additional duties as assigned Requirements: Strong customer service and interpersonal skills Excellent organizational skills with strong attention to detail Proficiency in Microsoft Office and general computer applications Strong written and verbal communication skills Ability to analyze information, solve problems, and develop effective solutions Ability to build and maintain positive working relationships with customers, coworkers, management, and community stakeholders High School Diploma or GED Valid driver's license, proof of insurance, and safe driving record #J-18808-Ljbffr The HT Group