Lead AL/ ML engineer

Job Title: Lead AL/ ML engineer

Location: Columbus, OH

Type: Contract


Key Responsibilities

• Build and optimize LLM-powered agents capable of generating:
  • Email templates, content blocks, personalization rules
  • Journey Builder workflows, decision splits, triggers, waits
  • Segmentation logic and data extension mappings
• Develop prompting frameworks, agent orchestration logic, and reasoning loops for reliable autonomous workflow creation.
• Collaborate with DSL engineers to ensure the AI models can generate valid, safe, and expressive DSL instructions .
• Implement fine-tuning, RAG, and model-conditioning pipelines to improve accuracy and reduce hallucinations.
• Build evaluation, scoring, and validation systems for AI-generated journeys before deployment.
• Integrate AI agents with SFMC APIs (REST & SOAP) to execute and test generated workflows.
• Develop guardrails, safety layers, and constraint-based generation patterns to ensure compliance with marketing and regulatory rules.
• Work with marketing operations and CRM teams to encode real-world campaign logic into model behaviors.
• Monitor and optimize model performance, latency, and cost across cloud environments.

Required Skills & Experience

• Strong experience with LLMs, generative AI, and agentic architectures (OpenAI, Anthropic, Llama, etc.).
• Hands-on experience with:
  • Prompt engineering
  • RAG pipelines
  • Fine-tuning or supervised instruction training
  • Multi-agent orchestration frameworks
• Proficiency in Python and ML frameworks (PyTorch, TensorFlow, HuggingFace).
• Experience building production-grade ML systems with CI/CD, monitoring, and observability.
• Understanding of Salesforce Marketing Cloud concepts:
  • Journey Builder
  • Email Studio
  • Data Extensions
  • Personalization logic
• Strong grasp of API integration , especially REST/SOAP patterns.
• Experience translating business workflows into structured, machine-interpretable logic .

Preferred Qualifications

• Experience with AI-driven workflow automation or autonomous agents.
• Familiarity with AMPscript, SSJS , and SFMC personalization.
• Background in marketing automation , CRM systems, or lifecycle marketing.
• Knowledge of reinforcement learning , constrained decoding, or rule-based generation.
• Experience with cloud platforms (AWS, Azure, GCP) and containerized deployments (Docker, Kubernetes).

Success Criteria

• AI agents reliably generate complete, accurate, and compliant SFMC campaigns and journeys.
• Significant reduction in manual campaign build time through autonomous generation.
• High accuracy and low error rate in AI-generated DSL and workflow outputs.
• Strong adoption of AI tooling across engineering and marketing teams.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.