Store Operations Manager (GM)

Insomnia Cookies is expanding and looking for strong management to join our team at the Columbus, OH location, located at 2209 N Hi gh St, Columbus OH 43201. Compensation & Sweet Position Perks Competitive base salary + monthly bonus compensation package. $50.00 per month cellphone data plan stipend. Excellent comprehensive benefits coverage including medical, dental, vision, and pet insurance plans. 401(k) with contribution match. 2 weeks paid vacation, 2 personal days of wellness paid, and paid sick leave. Enrollment in Cookie College learning/training platform. Free cookies, awesome swag, and so much more! Salary: $50,000 – $55,000 per year. Job Duties & Position Focus Hire, coach, and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew, and Delivery Drivers. Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness. Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance while also supporting personal growth and opportunity for all team members. Manage and audit inventory to maintain proper controls. Create and execute fun, local marketing drops. Create and drive in-store recognition programs/contests. What We Seek 3+ years of management/leadership experience in a restaurant or retail establishment. Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thursday–Sunday). Benevolent leadership style with a player‑coach mentality for day‑to‑day management of the business. An innate sense of true hospitality and ability to deliver exceptional customer service to all guests. Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an applicant tracking system. Familiarity with using commercial convection ovens – a plus. #J-18808-Ljbffr Insomnia Cookies