Housing Assistant

Job DetailsJob Location: 104 SOUTHEAST PARKWAY SUITE 100 - FRANKLIN, TN 37064Position Type: Full TimeSalary Range: $18.00 - $20.00 HourlyJob Category: Admin - Clerical The Housing Assistant supports GraceWorks Ministries’ goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the GraceWorks Ministries’ team, the performance includes demonstrating the following accountabilities: uphold mission and culture, exhibit teamwork, have strong job knowledge, and demonstrate leadership skills. POSITION SUMMARY The Housing Assistant will be responsible for supporting the Neighbor Services department in processing new and existing Rent Assistance requests, while also providing support to the Front desk staff and the Graceworkers. Qualifications PRIMARY DUTIES AND RESPONSIBILITIES include the following: Deliver outstanding customer service while exhibiting compassion and respect towards all individuals within the community Review initial rent assistance requests, gather supporting documentation, communicate with neighbors and landlords, approve and submit payment requests Document and update neighbors accounts based on interactions and services provided Handle Neighbors inquiries and complaints in a timely manner Act as backup for Front Desk staff when needed Provides support to the Neighbor Services team Schedule Food appointments and Process requests for Utility Assistant Provide neighbors with information and other resources for additional support Understand and follows the Shelter program guidelines Participates in GraceWorks’ fundraising events and outreach events. Answer phone calls and respond to email inquiries in a timely manner Maintain confidentiality of Neighbor’s information Work collaboratively with community partners and Services Providers Able to react to change productively and handle all other duties/essential tasks as assigned. All other duties as assigned. #J-18808-Ljbffr Graceworks Ministries