Account Executive

Job Description

Job Description

Account Executive 

Our Family

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

Job Responsibilities:

• Build and maintain strong, long-term relationships with key client contacts, serving as a primary point of contact for assigned accounts.
• Oversee and manage assigned staff, providing day-to-day direction, coaching, accountability, and support to ensure performance and client expectations are met.
• Respond promptly to client concerns, complaints, and escalations, driving issues through resolution in a professional and solutions-focused manner.
• Proactively engage with clients to understand evolving needs, identify opportunities, and ensure service delivery aligns with contractual requirements and company standards.
• Develop account strategies and business plans, establishing goals and partnering with Sales on revenue growth and account expansion opportunities.
• Partner with the Sales team to promote and expand Broadway National services and solutions within existing accounts.
• Monitor account performance, KPIs, service levels, and client satisfaction; identify trends and implement corrective actions when needed.
• Maintain accurate and timely account information in Salesforce to provide senior management with clear visibility into account activity, performance, and opportunities.
• Collaborate closely with Operations and other internal teams to ensure client needs are communicated, prioritized, and executed effectively.
• Audit client work orders and service activity to ensure jobs are completed accurately, timely, efficiently, and in accordance with client expectations.
• Ensure both Broadway National and assigned clients adhere to applicable contract terms, service requirements, and agreed-upon expectations.
• Prepare and present weekly and quarterly account reports, highlighting performance, trends, challenges, opportunities, and action plans.
• Monitor market and competitor activity to identify opportunities to strengthen client retention, service offerings, and overall account value.

Job Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred
• Strong understanding of account management, sales, client service, and negotiation
• Proficiency in Microsoft Office and CRM platforms, including Salesforce
• Excellent communication, relationship-building, problem-solving, and presentation skills
• Highly organized, proactive, energetic, and results-driven with the ability to lead and motivate others

Benefits:

• Medical, Dental and Vision
• Company paid Group Term Life Insurance 
• 401 (k) Retirement savings plan (company match)
• Paid vacation, sick/personal time and floating holidays
• Paid Holidays

Why Broadway?

We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.