Account Specialist

Vopak helps the world flow forward. We store the energy of today and tomorrow. But behind our impressive terminals and tanks, it is our people who make the difference. Guided by our culture of Trust, Collaboration, and Courage, we focus on creating an impact that brings the opportunity to grow and to make a real difference. As Account Specialist you will play a key role in realizing our ambitions while building both the future of Vopak and your own. Your Mission As part of our commitment to operational excellence, the Account Specialist is a strategic role responsible for the inbound and outbound cycle of product movements within the terminal. This position functions as the customer’s primary point of contact, beyond order entry, this role assumes broader responsibility by managing customer relationships, providing account support, and overseeing all product movement activities (marine, rail, truck, and pipeline) to and from assigned tanks. The Account Specialist is pivotal in guiding operations for activity prioritization while ensuring strict adherence to our Safety, Health, Environment, and Quality (SHEQ) standards. This position operates in a fast-paced environment, requiring high level of independent judgment, strategic planning, and account management. What will you be doing? Safety & Compliance: Adhere to all SHEQ principles and safety protocols while actively participating in site initiatives and training. Relationship & Account Management: Serve as the primary point of contact for customers, fostering strong relationships, addressing inquiries, resolving complaints, and facilitating meetings like KPI reviews and onboarding. Order Fulfillment: Manage domestic and export order processes, ensuring data accuracy in internal and customer ERP systems while maintaining knowledge of agreements and logistic processes. Operational Optimization: Analyze terminal capacity and utilization to prioritize activities, proactively identifying and mitigating supply chain bottlenecks to minimize downtime. Cross-Functional Coordination: Collaborate with commercial, operations planning, and execution teams through daily meetings to align on customer requirements and communicate mitigation plans during operational delays. Financial & Administrative Duties: Prepare monthly customer invoices for services, including non-routine and project-based charges, ensuring accuracy before distribution. Strategic Support: Utilize a solution-oriented mindset to assist in implementing system improvements and value chain transformation projects. Why you’ll love working with us Various flexible and hybrid work schedules. Competitive, market-based compensation package depending on your experience and knowledge. Career development and growth opportunities. Medical / Dental / Vision Insurance Flexible Spending Account Options Short Term/Long Term Disability Insurance Basic and Supplemental Life/AD&DD Insurance 401(k) Incentive Savings Plan Paid Holidays (Fixed and floating) Paid Time Off and Sick Days Tuition Reimbursement Employee Assistance Program Accident Insurance Legal Plan Critical Illness Insurance Hospital Indemnity Insurance Legal Plan ID Theft Insurance Universal Life Great atmosphere! Plenty of freedom, room for initiative, and an engaging environment. Does this sound like you? You have a Bachelor’s degree or a high school diploma combined with substantial industry-related experience (supply chain logistics is strongly preferred). You prioritize safety and SHEQ principles by actively participating in site initiatives and adhering to all compliance procedures. You serve as the main point of contact for complex accounts, managing relationships, customer agreements, and conflict resolution. You oversee the end-to-end order fulfillment process, ensuring accurate data management within internal and customer ERP systems. You optimize throughput and minimize downtime by analyzing terminal capacity and proactively resolving supply chain bottlenecks. You bridge communication across departments and clients by facilitating daily meetings, KPI reviews, and onboarding sessions. You prepare monthly invoices for routine and project-based services, ensuring accuracy and handling associated administrative tasks. Work Environment This employee generally works in an office environment, away from extremes of cold or heat. Limited to no exposure to noise and vibrations other than normal daily office sounds. The noise level in the work environment is usually moderate. The employee should not have regular exposure to fumes, odors, toxic conditions, dust or poor ventilation. Physical Demands While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car. Work Eligibility Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas. Inclusion & Diversity Vopak stores vital products with care. Our commitment to care extends to all our stakeholders, including our own employees, new talents and people in our local communities around the globe. We believe that each individual has the right to be treated with respect and dignity, and to work in a professional atmosphere that promotes equal opportunities and prohibits discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, age, political orientation or trade union membership, allowing everyone at Vopak to develop their full potential. It is Vopak’s policy to employ and administer employees without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, citizenship status, or status as a disabled veteran or veteran of the Vietnam Era and in accordance with federal and state civil rights laws. Accommodations At Vopak we are committed to building a workplace where everyone feels they belong. To support this, we host several active Employee Resource Groups, including our International, Pride, Women’s and Young Professionals networks. Vopak is an equal opportunity employer. Everyone is different, and the differences in people allow us to match our ambitions and drive inclusion across the business. That's why we are curious about who you are! To support qualified individuals with disabilities, we provide reasonable accommodations throughout our application and interview process. If you require assistance or accommodation due to a disability, please email us at View email address on click.appcast.io. Please include "Reasonable Accommodation" in the subject line and briefly describe the assistance you need. Note that this inbox is not monitored for application status updates. #J-18808-Ljbffr Vopak