Ticket Sales Representative

Colorado Eagles Game Day - Ticket Sales Representative

JOB OVERVIEW

The Colorado Eagles are seeking a highly motivated and energetic individual to join our sales team as a Gameday Ticket Sales Representative. This role is responsible for servicing and maintaining strong relationships with existing customers by promoting and selling various ticketing packages, including single-game tickets and group outings. The ideal candidate will thrive in a fast-paced sports environment, enjoy connecting with fans, and be passionate about delivering exceptional customer service.

KEY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

• Attend every home Eagles game during the regular season and playoffs
• Assist with game day operations, guest services, and other game day duties as assigned
• Build and maintain strong relationships with clients to provide top-tier customer service
• Handle all customer inquiries, including questions about seating, pricing, and available packages
• Turn customers into brand advocates
• Contribute ideas to improve sales strategies and fan engagement
• Contact single game buyers about their experience and upcoming opportunities
• Follow up with leads and existing customers to renew, upgrade, or upsell ticketing options
• Leverage group discounts and referral programs
• Begin building a book of business
• Run manual payments in AXS
• Attend marketing events and promote the Eagles
• Pass out pocket schedules and posters to local businesses
• Assist with season ticket member events
• Other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent required; bachelor’s degree preferred
• Previous experience in sales, preferably in sports, entertainment, or hospitality, is a plus
• Strong interpersonal, communication, and presentation skills
• Highly organized with a strong attention to detail
• Ability to work independently and as part of a team in a dynamic, fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with ticketing systems (e.g., AXS) is preferred but not required
• Ability to work flexible hours, including evenings, weekends, and holidays, particularly during the hockey season.

Pay Rate: $16 per hour, paid bi-weekly

Benefits : Colorado Sick Pay. One hour earned for every thirty hours worked.

(Number of hours per week will vary based on game dates and a mutually agreed-upon schedule)