Information Technology Systems Analyst

Information Technology Systems Analyst

Hybrid Work Schedule

Buffalo, NY

Merchants Insurance Group, is a leading Property and Casualty Insurer in the Northeast, and is looking for an IT Systems Analyst for our Corporate Information Technology team located in our Corporate Headquarters in Buffalo, New York.


The IT Systems Analyst works with all levels of the Information Technology team as well as Business Users to analyze, design, document, train, implement and/or support business applications and systems for the Commercial Auto line of business.

Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First's Best Places to Work in Western New York (2023-2025), a Fast Track company (2019-2025), and a Top Private Company (2019-2025). Merchants was also granted the Ward's 50® designation as a top-performing property-casualty insurance company for four consecutive years (2021-2024) and has been granted the Ivans Spark Award for innovation (2024-2025). In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America's Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 2 full days per week in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

• The IT systems Analyst works with all levels of information technology and business users to analyze, design, document, train, implement and/or support business application and systems.
• Functions as a project coordinator for small to medium sized projects.
• Participates in testing efforts for projects by developing or coordinating detailed test plans, test case scenarios and defect logs for all assigned projects.
• Provides system training to users as needed. Provides consulting guidance and evaluation of business requirements, functional specifications, test plans and resolution of user problems for any product as needed.

Qualifications & Skills:

• Bachelor's degree or equivalent work experience.
• A minimum of 3 years' diverse insurance background sufficient enough to provide insight into the areas of rating, service, underwriting, claims, marketing and statistical reporting.
• Commercial Auto insurance experience is a plus.
• Highly proficient computer skills i.e. Microsoft Excel and Word.
• Ability to multi-task and set/achieve deadlines efficiently.
• Excellent written and verbal communication skills.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $60,000 - $88,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Colleague Appreciation events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

And many more exciting company benefits!!

Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.