Customer Service Representative - State Farm Agent Team Member

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Benefits: Opportunity for advancement, paid time off, training & development, bonus based on performance, competitive salary, flexible schedule, 401(k).

About Our Agency

I've always been passionate about helping people and building strong relationships, which is what led me into the insurance industry. My husband, Angel, and I have been married for 28 years, and we have two children. I'm a proud graduate of Florida State University where I majored in Risk Management and Insurance Go 'Noles! Giving back to the community is a huge part of who I am. I stay actively involved with organizations including the Girl Scouts of West Central Florida, Aspire Plant City, the Greater Plant City Chamber of Commerce, and several local school programs and booster organizations. Building connections and supporting others has always been important to me both personally and professionally. Our office is very team oriented, and we love creating a positive environment where people genuinely enjoy working together. We do a lot of fun team building activities and believe a strong culture is one of the biggest keys to success.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Courtney Paat - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $45,000.00 per year.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Plant City, FL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.